Apprentice Alarms Policy officer

Merseyside Police

Apprenticeship summary

We are looking for an Apprentice Policy Officer to join our award winning and dedicated team. You will work as a support staff member providing locally delivered, comprehensive administrative support for our alarms policies. You will not be expected to have any previous knowledge or experience with alarms policies – full training will be provided.

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Closing date: May 30, 2024

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Total hours per week:
Expected duration (weeks):
Positions (available):
Date posted:
May 16, 2024
Possible start date:
July 15, 2024
Apprenticeship level:


  • Check and process all alarm applications, utilising the relevant banking systems and calculating costs.
  • Update and maintain Storm Alarm database to maintain accurate
    records and produce letters to alarmed premises.
  • Open and organise daily correspondence and send out confirmation correspondence and renewal fees in relation to Smoke Cloak, Lone worker and other forms of alarms. 
  • Deal with written and digital correspondence from Alarm
    companies, members of the public and police departments.
  • Type letters and emails ensuring a prompt reply in
    accordance with the Alarm Policy and police response. 
  • Deal with telephone and email enquiries from Alarm companies,
    members of the public and police employees. 
  • Produce accurate monthly statistical information. 
  • Where needed, make decisions regarding ACPO Alarm Policy to ensure quality of service to the public and security industry.
  • Undertake all responsibilities relating to information management, data quality, information sharing, intelligence and information security in accordance with the ACPO Guidance on the Management of Police Information in order to achieve compliance with the Statutory Code of Practice.
  • The work in the force is varied and offers team members the opportunity to use a variety of force systems and gain a variety of skills.
  • In addition to the inhouse training you will receive from our experienced and talented team; you will also undertake a Level 3 Business Administration Apprenticeship qualification with Riverside College. 
  • You will attend our training academy in South Liverpool (222 Mather Avenue, L18 9TG) one day per fortnight and your assessor will meet with you on a one-to-one basis at you place of work. 

Successful completion of both the apprenticeship and probationary period will lead to a permanent post within the role of Clerical Officer.  Merseyside Police promote opportunities for individual, personal and professional development in line with organisational priorities.


Merseyside Police

Merseyside Police was formed in 1974 and serves a population of around 1.5 million people, covering an area of 647 square kilometres. We currently employ over 6000 people in a variety of roles, including Police Officers, Police Community Support Officers, Police Support Staff, Special Police Officers and Volunteers. At Merseyside Police, we believe in putting our communities first in everything we do. We are proud to deliver an excellent policing service and we will continue to work with our communities to tackle the issues that concern them most. Merseyside Police is made up of many different departments. Each department has a different focus, but they all work together towards the vision of providing the region with excellent policing. Our services include helping to create a safer Merseyside by using our expertise to design out crime. We are also responsible for preparing for emergencies, involved in the Policing of all the major events across Merseyside.


Training Provider:


Apprenticeship standard:

Business administrator (level 3)