Apprentice Centre Assistant (Business Administration)

West Lancashire Borough Council

Apprenticeship summary

Business Administrator level 3 apprenticeship at West Lancashire Council.

Start a career in administrative services delivering high quality customer service to tenants, visitors and conferencing clients at West Lancashire Investment Centre.

Apply To Vacancy

Closing date: June 15, 2024

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Total hours per week:
Expected duration (weeks):
Positions (available):
Date posted:
May 8, 2024
Possible start date:
July 8, 2024
Apprenticeship level:


We are looking to recruit an Apprentice Centre Assistant (Business Administration) at the flagship West Lancashire Investment Centre, a vibrant business hub by Junction 4 of the M58 providing office accommodation and conferencing.

In working towards the Business Administration L3 qualification the successful candidate will assist with a range of support services in order to deliver a high quality customer experience at the Centre and so will need to have excellent interpersonal and organisational skills. They will also be a team player and willing to learn.

Key Objectives

  • To be the first point of contact for greeting clients and visitors, ensuring a courteous and efficient reception service at all times
  • To manage the visitor / contractor signing in process.
  • To ensure the reception and waiting areas are kept clean and tidy at all times.
  • To handle incoming telephone calls and forward messages as appropriate.
  • To be responsible for the receipt and distribution / collection of post and parcels.
  • To provide clerical and administrative support to include word processing, spreadsheets, filing, photocopying and maintenance of records.
  • To assist with the raising of purchase orders and the processing of invoices.
  • To assist with the organisation of conferences held at the Centre.
  • To assist with fire drills and evacuation.
  • To assist with other duties when necessary as required.

Business Administrator level 3 apprenticeship.

This Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

Career progression / higher apprenticeship


West Lancashire Borough Council

Local Authority


Training Provider:


Apprenticeship standard:

Business administrator (level 3)