Apprentice (Credit Controller)
United Utilities
Apprenticeship summary
Do you want to be part of building a greener, healthier, and stronger North West? Come and join us! With a range of award-winning roles on offer, you’re sure to find your perfect career here at United Utilities. We’ll provide you with industry-leading skills and the experience you need to succeed in your chosen field.
Closing date: February 19, 2025
Intermediate
As an Apprentice Credit Controller, you’ll learn how to:
- Interact with our customers with the aim of stopping them falling into debt, and help those who have fallen into arrears get back up to date with their payments
- Provide ‘best in class’ customer service, supporting customers facing financial hardship and get them the help they need
- Take ownership for complex queries and issues, following these through to resolution
- Contribute to team targets
- Diagnose customer issues and investigate and interpret data held on a number of different systems
- Accurately record and process a variety of customer enquires both verbal and written
- Manage customer expectations as well as set and agree timescales for actions to be performed
- Promote United Utilities products and services
Your apprenticeship will last 18 months, and successful apprentices will achieve a Credit Controller and Collector, Level: 2 standard, endorsed by the Institute for Apprenticeships.
- Credit Controller
Employer
United Utilities
United Utilities is responsible for water and wastewater services in the North West of England. Our purpose is to provide great water and more for the North West. We deliver 1.8 billion litres of water a day to more than 3 million homes and businesses in the North West, as well as treating all the wastewater which disappears around the U-bend. Keeping the region flowing relies on a vast behind the scenes operation, involving hundreds of reservoirs, treatment works and pumping stations; thousands of kilometres of water pipes and sewers and a 5,000 strong workforce.
Training
KAPLAN FINANCIAL LIMITED
Apprenticeship standard:Credit controller and collector (level 2)