Apprentice (Customer Advisor Advanced)

United Utilities

Apprenticeship summary

Want to be part of building a greener, healthier and stronger North West? We’ll provide you with industry leading skills and the experience you’ll need to succeed in your career. Come and join us as an apprentice Customer Services Advisor, you’ll provide excellent service to our customers via phone, letter, email and web chat contact channels.

Apply To Vacancy

Closing date: March 3, 2024

LCR BeMore
Total hours per week:
Expected duration (weeks):
Positions (available):
Date posted:
February 2, 2024
Possible start date:
September 4, 2024
Apprenticeship level:


During this 18 month programme, the work you do is vital for our business. You’ll be dealing with customers queries quickly, efficiently and through to resolution ensuring that they are completely satisfied with how we have dealt with their query.

You’ll also be involved in:

  • Speaking with and helping our customers with their queries or problems
  • Accurately recording and processing a variety of customer enquires
  • Diagnosing customer issues and investigating and interpreting data held on a number of different systems
  • Managing customer expectations as well as setting and agreeing timescales for actions to be performed
  • Promoting United Utilities products and services
  • Gain and insight into various departments and teams within our customer service teams
  • Successful apprentices will achieve a Customer Service Practitioner level 2 Standard which is endorsed by the Institute for apprenticeships
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level
  • Training will be Apprentice Workplace and Ad Hoc Day Release at Realise
  • Electrical Field Service Engineer


United Utilities

United Utilities is responsible for water and wastewater services in the North West of England. Our purpose is to provide great water and more for the North West. We deliver 1.8 billion litres of water a day to more than 3 million homes and businesses in the North West, as well as treating all the wastewater which disappears around the U-bend. Keeping the region flowing relies on a vast behind the scenes operation, involving hundreds of reservoirs, treatment works and pumping stations; thousands of kilometres of water pipes and sewers and a 5,000 strong workforce.


Training Provider:


Apprenticeship standard:

Customer service practitioner (level 2)