Apprentice Customer Services/Admin Assistant

Monksdown Primary School

Apprenticeship summary

This is evident in our staff facilities and wider school environment. We are a happy, nurturing and ambitious 3 form entry large Primary School and Nursery. Our school has a designated apprentice mentor who works full time and will support and guide you through your apprenticeship journey.

Apply To Vacancy

Closing date: May 31, 2024

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Total hours per week:
Expected duration (weeks):
Positions (available):
Date posted:
May 9, 2024
Possible start date:
June 3, 2024
Apprenticeship level:


  • To have excellent attendance & time-keeping – to be reliable and trustworthy
  • To try to be a good role model at all times
  • To provide an efficient, friendly reception service for all visitors to the school, ensuring that they are signed in following correct safeguarding procedures
  • To provide refreshments for visitors and for meetings
  • To deal with all incoming calls and emails in a professional manner
  • To assist with data input in the Student Information Management System (SIMS) (experience not necessary as training will be given).
  • To maintain manual and computerised pupil records
  • To assist with the organisation of visits by the school nurse, photographer etc.
  • To provide clerical support e.g. photocopying, filing and emailing.
  • To ensure that incoming post is distributed and outgoing post is dispatched correctly
  • To maintain the upkeep of the General Office, Office Kitchen and Reception area
  •  To maintain levels of refreshments in all staffrooms
  • To administer first aid as required, once training has been completed
  • To support other members of the team
  • To carry out any other reasonable duty as assigned by the Headteacher, Senior Leadership Team or Business Manager.
  • To follow school policies and procedures
  • To gather information from parents/carers, pass messages to the class teacher as requested
  • Establish effective working relationships and set a good example through excellent presentation and personal and professional conduct
  • Co-operate with other staff to ensure a sharing and effective usage of resources to the benefit of the school and children.
  • When required, take part in activities such as parents’ evenings, inset days and any other appropriate school events
  • To promote the welfare of children and to support the school in safeguarding children though relevant policies and procedures.
  • To promote equality as an integral part of the role and to treat everyone with fairness and dignity
  • To recognise health and safety is a responsibility of every employee, to take reasonable care of self and others and to comply with the School’s Health and Safety policy and any school-specific procedures that apply to this role
  • To support the Headteacher and Senior Leaders in promoting the ethos of the school
  • Level 3 Business Administrator Apprenticeship 
  • An apprentice who is successful at our school could go on to do further training e.g to a level 3 when level 2 is completed
  • There is opportunity to become a permanent full time member of staff for an apprentice who has demonstrated their commitment to the school and their ongoing professional development


Monksdown Primary School

At Monksdown Primary School, we aim to lay the foundations for life by offering a positive, rich experience for all pupils. We believe that all children are entitled to develop to their fullest potential – academically, socially, emotionally, spiritually and creatively enabling each child to grow in confidence to participate in the wider community. Our vision is to develop confident young people who have compassion and an understanding for others. Our pupils aim to be Respectful, Resourceful, Resilient and Responsible. We provide a happy, safe and caring environment that is stimulating, challenging, inclusive and enjoyable. We will achieve this by working closely in partnership with parents and the community in a relationship that puts the child first at all times.


Training Provider:


Apprenticeship standard:

Business administrator (level 3)