Apprentice Service Desk Engineer


Apprenticeship summary

Reporting into the Service Desk Team Lead/ Operations manager, this role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our specialist team members to investigate and resolve.

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Closing date: June 30, 2024

LCR BeMore
Total hours per week:
Expected duration (weeks):
Positions (available):
Date posted:
May 28, 2024
Possible start date:
July 7, 2024
Apprenticeship level:


  • Work as part of a Service Desk Team
  • Logging support request on internal systems
  • Keeping service desk documentation up to date
  • Support IT and telecoms infrastructure, software applications, hardware configurations and mobile devices
  • Configuration, maintenance, troubleshooting, deployments and documentation
  • Remote management of customer requests (installations, user account changes, etc)
  • Support covering various company locations (occasional requirement to travel to other UK offices to assist with projects)
  • Troubleshooting (laptops, routers, desktops, phones etc.)
  • Install, configure and support a range of IT hardware/software
  • Ensure all IT processes are followed, and documentation is maintained
  • Maintain and monitor the complete IT Infrastructure to maintain a secure and productive environment
  • Train and guide users where required on IT systems

Information Communications Technician Level 3 Apprenticeship Standard qualification:

  • Your training takes place away from your usual location of work and in one of NowSkills’ city centre training venues. If this isn’t convenient to you then NowSkills also provide live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Upon successful completion you will receive certification of your Level 3 ICT standard.

  • The successful candidate may be offered full time employment and the chance to progress to a higher level apprenticeship or position in the organisation.



We’re a proactive, SLA-beating, managed service provider that busts the common stereotypes surrounding IT. By working hand in hand with you we take the hassle out of IT, monitoring, managing and maintaining your systems so you can get back to doing what you do best.


Training Provider:


Apprenticeship standard:

Information communications technician (level 3)