Apprentice – Service Support Assistant (Highways)

Wirral Council

Apprenticeship summary

You’ll be at the heart of our customer experience. You’ll join a team of 10 delivering efficient and effective customer services to thousands of customers who use Wirral’s Highways and Road Networks daily, making sure they have safe, reliable journeys.

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Closing date: July 13, 2025

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Wage:
£23,656 a year
Total hours per week:
36
Expected duration (weeks):
102
Positions (available):
1
Date posted:
June 13, 2025
Possible start date:
September 15, 2025
Apprenticeship level:

Intermediate

  • Assisting with handling a wide range of queries. Whether it’s an email, phone call or a letter, you’ll be providing the help or information our customers need in a timely and effective way
  • Learn how to deal with and respond appropriately to customer queries and complaints and provide accurate, real-time information on issues to our residents, partner organisations and colleagues
  • Work with councillors, suppliers and contractors

Customer Service Practitioner Level 2.

Custer Service/Admin roles within Wirral Council.

Employer

Wirral Council

There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.

Training

Training Provider:

WIRRAL METROPOLITAN COLLEGE

Apprenticeship standard:

Customer service practitioner (level 2)