Apprentice Technical Support Engineer


Apprenticeship summary

Curveball Solutions invites you to join our dynamic team as we embark on an exciting journey to further elevate our standing as a leading IT Managed Services Provider. With a proven track record in outstanding customer service and client retention, we have experienced remarkable growth since our transformation into the MSP space five years ago.

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Closing date: August 14, 2024

LCR BeMore
Total hours per week:
Expected duration (weeks):
Positions (available):
Date posted:
July 10, 2024
Possible start date:
August 21, 2024
Apprenticeship level:


• Work as part of an IT Service Desk team based on ITIL principles.

• Provide IT support to customers and internal staff, answering technical questions and adhering to the IT Service Desk logging process.

• Provide sales team with pre-sales support, attend occasional onsite or phone-based meetings with field sales staff.

• Adhere to key IT service desk processes such as Root Cause Analysis and Change Control and where necessary high-quality document creation.

• Carry out site surveys for larger complex opportunities and provide written reports where required for the sales team and clients.

• Provide the Sales team with pricing and technical assistance in preparing proposals.

• Providing updates to Sales and Customers during the provisioning life cycle

• Ensuring that services are connected in a timely manner and within defined SLAs

Network Engineer Level 4 Apprenticeship Standard qualification:

Your training takes place away from your usual location of work and in one of NowSkills’ city centre training venues. If this isn’t convenient to you then NowSkills also provide live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Upon successful completion you will receive certification of your Level 4 Network Engineer standard.

The successful candidate may be offered full time employment and the chance to progress to a higher level apprenticeship or position in the organisation.



At Curveball Solutions we believe in helping our clients simplify their business operations to achieve commercial success through technology. We do this by providing impartial advice with innovative, tailored solutions designed to help your business save time and reduce costs. Our key aim is to act as an extension of your business, not just as a supplier, but as a trusted partner. Our dedicated Solutions Consultants have built long-term relationships with our clients, providing access to expert advice and a range of benefits offered by our carefully selected partners.


Training Provider:


Apprenticeship standard:

Network engineer (level 4)