Business Administration Apprenticeship – ICU Security
I.C.U. SECURITY (LIVERPOOL) LTD
Apprenticeship summary
ICU are a domestic and commercial alarm, access, fire and CCTV security installation company based in Liverpool with over 500 regular clients. The main focus for the business admin apprentice is to monitor incoming/outgoing calls, dealing with customers and general IT data inputting.
Closing date: January 8, 2024
Advanced
- Composing emails to clients
- Maintain pro-active communication with clients
- Keeping database information up to date
- Observing and maintaining firm confidentiality in relation to all correspondence and communications
- Book client and internal meetings
- Answer and make telephone calls
- Manage the case management system
- Data entry
- File, archive, photocopy, scan documents as and when required
- Ensure that client contact information is kept up to date
- Proactively assist with ad-hoc communications activities e.g., client contact reports, delegate packs etc.
- Maintain a level of individual knowledge required for the role
- Assist with incoming billing, cash collection and accounts queries
- Cover reception duties
Level 3 Business Administrator Apprenticeship Standard includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- All training will be completed on site, no college days, monthly visits from tutor, 20% off the job training
After completion of the apprenticeship you will interview for a full-time position.
Employer
I.C.U. SECURITY (LIVERPOOL) LTD
ICU are a domestic and commercial alarm, access, fire and cctv security installation company based in south Liverpool with over 500 regular clients and a growing geographical reach beyond the greater Liverpool area
Training
ASSET TRAINING & CONSULTANCY LIMITED
Apprenticeship standard:Business administrator (level 3)
