Business Administrator Apprenticeship – Customer Service

INOVYN CHLORVINYLS LIMITED

Apprenticeship summary

INEOS Inovyn are offering an exciting opportunity to get hands on experience within the domestic and export teams within our Customer Service team. You will be carrying out real work from day one, adding value to customers, ensuring their needs are fully met. This will include liaising with wide variety of customers based across Europe.

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Closing date: June 27, 2025

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Wage:
£23,394 a year
Total hours per week:
36
Expected duration (weeks):
52
Positions (available):
2
Date posted:
June 6, 2025
Possible start date:
September 1, 2025
Apprenticeship level:

Advanced

  • Placing orders
  • Pricing and working with price lists
  • Credit/debit/invoicing/rebates
  • Month end activities 
  • Liaising with customers via different communication methods, i.e. phone, email etc.
  • Customer complaints – learn customer complaint process and manage reporting
  • Reporting – day-to-day and monthly Customer Service reports
  • Experience/exposure to Export markets and associated requirement and compliance required
  • Work closely with the Sales Account Managers
  • Process reviews and audits writing up findings 
  • General – filing, testing new systems, attendance at weekly and monthly meetings

Business Administrator Level 3.

Training will take place at Riverside College Widnes campus 1 day per fortnight.

Upon completing the apprenticeship, there is the possibility of securing a permanent position with opportunities for further development within INEOS Inovyn.

Employer

INOVYN CHLORVINYLS LIMITED

INEOS Inovyn is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €5.1 billion, INEOS Inovyn has circa 4,200 employees and manufacturing, sales and marketing operations in 8 countries across Europe. INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes. www.inovyn.com www.ineos.com INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes.

Training

Training Provider:

RIVERSIDE COLLEGE

Apprenticeship standard:

Business administrator (level 3)