Claims Handler Apprentice (PIB)

BARBON INSURANCE GROUP LIMITED

Apprenticeship summary

You’ll talk to customers, work with other companies and make sure every claim is handled quickly and fairly. Alongside your Apprenticeship we will give you the training you need, so you can build your skills and grow with us. If you’re a good communicator, enjoy helping others and want to be part of a supportive team, we’d love to hear from you.

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Closing date: June 30, 2025

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Wage:
£22,932 a year
Total hours per week:
35
Expected duration (weeks):
52
Positions (available):
1
Date posted:
May 30, 2025
Possible start date:
September 8, 2025
Apprenticeship level:

Advanced

  • Talk to customers and take down all the details when they make a claim
  • Check if the claim is covered by the customer’s insurance policy
  • Look after each claim from start to finish, making sure everything is done quickly and properly
  • Keep customers updated about what’s happening with their claim and answer any questions they have
  • Help solve any problems or worries customers might have about their claim
  • Always be friendly and helpful to make sure customers are happy
  • Collect all the information needed to look into each claim, like forms and photos
  • Work out what happened and how much damage or loss there is.
  • Work with other people, like experts, to make sure claims are sorted out fairly
  • Keep good records of all the claims you work on
  • Write reports when needed
  • Make sure you follow all the rules and company guidelines
  • Talk to customers and other companies to agree on fair payments
  • Make sure payments are made quickly and correctly
  • Always follow the law and company rules when handling claims
  • Tell your manager if you think a claim might be fake or dishonest
  • Keep all customer information private and safe
  • Insurance Practitioner Level 3 Apprenticeship Standard
  • Potential for a full-time role on completion

Employer

BARBON INSURANCE GROUP LIMITED

Where Ambition Meets Opportunity! PIB Group is a dynamic and fast-growing insurance company. Our Apprenticeship scheme offering ambitious individuals the chance to kick start careers. We’re all about big ideas, bold moves, and building something amazing together. As part of PIB Group, you’ll join a supportive and innovative environment where learning and development are at the heart of everything we do. Our Early in Careers Apprentice scheme is designed to provide hands-on experience, industry-recognised qualifications, and mentorship from experienced professionals in your chosen area. You’ll gain valuable insights into the insurance industry and the different supporting departments such as Data, ESG, Finance, HR/People…… the list goes on! As a PIB Apprentice you will develop essential skills, and be part of a team that values collaboration, creativity, and excellence. Here at PIB, your ideas matter, your expertise is celebrated, and you’ll have the freedom to push boundaries and make a real impact. Since our journey began in 2015. We’re creating a home for Europe’s top insurance innovators, where ambition, innovation, and teamwork come together to shape the future of the industry, why not become part of our future and apply for one of our exciting Apprenticeships!

Training

Training Provider:

BPP PROFESSIONAL EDUCATION LIMITED

Apprenticeship standard:

Insurance practitioner (level 3)