Customer Service Apprenticeship Level 2
QUICKLINE COURIERS LIMITED
Apprenticeship summary
A fantastic and unique opportunity has arisen for the right candidate to kickstart their career in customer service with a fantastic team and gain the Level 2 Customer Service Practitioner qualification! Duties include respond to customer enquiries in a timely manner and more.
Apply To Vacancy
Closing date: September 16, 2024
Wage:
£12,480 a year
Total hours per week:
37
Expected duration (weeks):
64
Positions (available):
1
Date posted:
August 13, 2024
Possible start date:
September 23, 2024
Apprenticeship level:
Intermediate
- Respond to customer enquiries in a timely manner.
- Provide accurate information about products and services.
- Identify customer needs and provide appropriate solutions, including upselling our range of products.
- Maintain customer records and update account information as needed.
- Process orders placed via email, phone or voicemail and send customers their invoices
- Assist with customer payments.
- Provide feedback to management on customer service issues and suggest improvements.
- Undertake any other customer-related tasks required by the business.
- Handle sales inquiries by telephone and email.
- Contact customers who haven’t ordered in a while to encourage business and assess their needs.
- Customer Service Practitioner Level 2 Standard qualification
- Functional Skills in maths and English, if required
- Own in house training
- This is a full-time role with training delivered remotely to the workplace
- Full time employment for the right person.
Employer
QUICKLINE COURIERS LIMITED
Quickline Couriers are regarded as one of the UK's most reliable and professional couriers who are able to cater for a wide spectrum of clients and their delivery needs. Quickline Couriers can guarantee same-day delivery when and where you need it.
Training
Training Provider:
WOODSPEEN TRAINING LIMITED
Apprenticeship standard:Customer service practitioner (level 2)
