Customer Service Apprenticeship Level 2

QUICKLINE COURIERS LIMITED

Apprenticeship summary

A fantastic and unique opportunity has arisen for the right candidate to kickstart their career in customer service with a fantastic team and gain the Level 2 Customer Service Practitioner Qualification! Duties include respond to customer enquiries in a timely manner and more.

Apply To Vacancy

Closing date: June 6, 2024

LCR BeMore
Wage:
Β£12,480 a year
Total hours per week:
37
Expected duration (weeks):
64
Positions (available):
1
Date posted:
May 8, 2024
Possible start date:
June 7, 2024
Apprenticeship level:

Intermediate

1. Respond to customer enquiries in a timely manner.
2. Provide accurate information about products and services.
3. Identify customer needs and provide appropriate solutions, including upselling our range of products.
4. Maintain customer records and update account information as needed.
5. Process orders placed via email, phone or voicemail and send customers their invoices
 6. Assist with customer payments.
7. Provide feedback to management on customer service issues and suggest improvements.
8. Undertake any other customer-related tasks required by the business.
9. Handle sales inquiries by telephone and email.
10. Contact customers who haven’t ordered in a while to encourage business and assess their needs.

  • Customer Service Practitioner L2 Standard
  • Functional Skills if required
  • Own in house training
  • This is a full-time role with training delivered remotely to the workplace

Full time employment for the right person.

Employer

QUICKLINE COURIERS LIMITED

Quickline Couriers are regarded as one of the UK's most reliable and professional couriers who are able to cater for a wide spectrum of clients and their delivery needs. Quickline Couriers can guarantee same-day delivery when and where you need it.

Training

Training Provider:

WOODSPEEN TRAINING LIMITED

Apprenticeship standard:

Customer service practitioner (level 2)