Customer Service Practitioner Apprenticeship

EPIC LIVERPOOL LIMITED

Apprenticeship summary

Reporting to the Manager, the role of a Guest Host is to assist with the delivery of sales and reservations targets of Accommodation and packages, whilst supporting with the overall guest journey. You will gain a Level 2 Customer Service practitioner qualification.

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Closing date: July 18, 2025

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Wage:
£12,563.20 a year
Total hours per week:
32
Expected duration (weeks):
77
Positions (available):
1
Date posted:
June 30, 2025
Possible start date:
July 21, 2025
Apprenticeship level:

Intermediate

  • Outbound Sales
  • Answering telephone and e-mail enquiries for potential guests and converting sales
  • Ensuring Hostaway inboxes and emails are monitored during your shift and responded to appropriately within target timeframes
  • Looking for opportunities to convert OTA bookings to direct business 
  • Upselling EPIC Extras and appropriate packages to our pre arrival guests 
  • Being aware of Sales Targets and Budgets, reaching the targets required 
  • Managing your own pipeline and being pro-active in chasing up leads 
  • Looking out for any opportunities to increase revenue and suggesting ideas at team meetings
  • Admin
  • Answering telephone and e-mail enquiries and providing quotes for potential guests
  • Processing bookings and payments, using our booking system and OTA extranets
  • Processing no-shows, checking all charges have been applied and completing a no-show tracker
  • Processing any cancellations, making any relevant charges
  • Chasing any unguaranteed bookings within 24 hours
  • Daily checks on any reservations made the previous day
  • Daily checks on any future reservations – 3 days prior to check in
  • Completing pre-arrival calls and emails, ensuring all guest profile is complete

Progression to other opportunities in the future.

Employer

EPIC LIVERPOOL LIMITED

Liverpool is an incredible city buzzing with so much life, heart, and culture. Choosing to stay here for an event, trip, or getaway is a great choice, but to truly enjoy everything the city has to offer, your accommodation should be just as exceptional. With Epic Apartments , you’ll experience the best of Liverpool. All our apartments are based in the heart of the city centre. Fancy staying within walking distance of iconic attractions like the Albert Dock, Liverpool One, and all the class nightlife? Sorted. Then, once you’re done seeing the sights, you can return to your clean, luxurious apartment equipped with everything you need for your perfect stay in with Epic. Relax, unwind, and enjoy a home away from home. With over 1,500 five-star reviews, you can trust Epic to make your visit to Liverpool one to remember.

Training

Training Provider:

ACCESS FURTHER EDUCATION LIMITED

Apprenticeship standard:

Customer service practitioner (level 2)