Customer service/recruitment apprentice – SGI Academy


Apprenticeship summary

You will be the point of contact for the learner recruitment process. Through effective recruitment of learners, you will develop stakeholder relations with partners and utilise a range of targeted strategies to engage young people and adults.

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Closing date: January 8, 2024

LCR BeMore
Total hours per week:
Expected duration (weeks):
Positions (available):
Date posted:
September 25, 2023
Possible start date:
January 9, 2024
Apprenticeship level:


  • Recruitment and engagement of learners on specific learning programmes
  • Preparing and presenting open days, virtual workshops and information sessions
  • Attending job centres, career fairs and other external events on a regular basis
  • Supporting learners in ensuring compliance paperwork is completed with minimal errors through effective liaising with both learners and the administration team
  • Acting as the leading figure when communicating with perspective learners, parents and third-party organisations
  • Building relationships with the referral partners and agencies across the UK
  • Establishing relationships with the organisations across all of the learning areas, including schools, job centres and youth centres
  • Strong and effective communication with third parties on new programs, initiatives and courses. Including distribution of appropriate marketing material
  • Maintaining an appropriate database of learning information, including trackers and spreadsheets to ensure contractual obligations are met and internal standards and targets are achieved
  • Producing reports for management and to provide necessary reports as and when required to other departments of the business

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

  • Functional skills if needed
  • End-Point Assessment (EPA) 
  • All training is completed on site, NO college days, monthly visits followed by 20% off the job

Permanent position upon completion. 



SGIs aim is to bring education through the enjoyment of sport at any age. For the older leaner our aim is to offer exit routes to all of our learners across each unique programme we deliver, ranging from Apprenticeships to full-time employment in the UK, USA & across the globe!


Training Provider:


Apprenticeship standard:

Customer service specialist (level 3)