IT Service Desk Apprentice


Apprenticeship summary

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking – Cloud Support Specialist – Level 3 Apprenticeship. Duties will include: providing technical support via the telephone and other contact methods to troubleshoot and support workstation, laptop, printer, mobile device, etc.

Apply To Vacancy

Closing date: July 5, 2024

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Total hours per week:
Expected duration (weeks):
Positions (available):
Date posted:
June 10, 2024
Possible start date:
July 15, 2024
Apprenticeship level:


  • Providing technical support via the telephone and other contact methods to troubleshoot and support workstation, laptop, printer, mobile device, operating system, software and user IT issues
  • Performing regular system health checks to ensure continuous system operation
  • Assisting senior colleagues in the diagnosis and resolution of server and network faults
  • Performing administration tasks under guidance from senior colleagues
  • Escalating problems and business continuity events as appropriate to 3rd parties, senior colleagues and management
  • Documenting recurring issues and system best practices

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA’s drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

The company have several former apprentices that have gone on to secure a full-time role on completion of the apprenticeship with a promotion including salary and benefits enhancement. This will be offered to you as well as further training and development opportunities on successful completion of your apprenticeship.



Carpenters is one of the UK’s leading providers of insurance and legal services, delivering fully outsourced claims services to the industry. They pride themselves in providing a positive working environment where employees can work together towards their success.  They have established an environment where all of their employees feel valued and are able to perform at their best.


Training Provider:


Apprenticeship standard:

Information communications technician (level 3)