IT Technician Apprentice (Pentre Tech)

Pentre Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Your duties and responsibilities in this role will consist of:

• Helping Clients: Provide first-line technical support to our clients, solving their hardware and software issues via phone, email, and on-site visits
• Keeping Systems Running: Assist in maintaining, monitoring, and updating IT systems to ensure they’re running smoothly and securely
• Setting Up Tech: Help with the installation and configuration of IT equipment and software, making sure everything works perfectly for our clients
• Problem Solving: Diagnose and fix technical problems, escalating more complex issues to senior team members when necessary
• Keeping Track: Maintain accurate records of support requests and solutions in our ticketing system
• Delivering Great Service: Ensure every client interaction is positive, leaving our clients happy and satisfied
• Learning and Growing: Take part in training sessions and workshops to boost your technical skills and knowledge
• Traveling to Sites: While you’ll be based in our Ellesmere Port office, you will also travel to client sites across Merseyside to provide on-site support

• Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation
• Options include pathways for Support Technician, Network Technician and Digital Communications Technician
• Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

• CompTIA A+
• CompTIA Cloud Essentials+
• BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are: 

Support Technician

• Maintenance or repair of systems faults
• Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

• Installation and commission of networks
• Maintenance or repair of network equipment
• Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

• Installation and commission of telecoms networks
• Maintenance or repair of telecoms network equipment
• Installation, configuration or maintenance task on either ICT related hardware or software

• The role offers a permanent role upon completion of the apprenticeship depending on performance