Level 3 ICT Apprentice – NHS Informatics Merseyside – L34 9GJ


Apprenticeship summary

In this role you will be the first point of contact for all IT queries, incidents, problems and requests, accurately logging information received by telephone, electronically or in person on the Service Desk system.

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Closing date: April 30, 2024

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Total hours per week:
Expected duration (weeks):
Positions (available):
Date posted:
April 4, 2024
Possible start date:
September 2, 2024
Apprenticeship level:


You don’t have to work in a clinical job to help the NHS save lives.  Healthcare organisations across the North West recruit apprentices annually on to the Skills Development Network’s Foundation Digital Apprenticeship – a 21 month Level 3 programme offering opportunities to work in IT managing and supporting IT systems, hardware and software ensuring the functionality and accessibility of corporate services, including critical NHS clinical systems essential for the delivery of patient care.

Apprentices, employed on a full time, fixed-term contract attend training weekly with an opportunity to undertake industry recognised qualifications, should be hardworking, organised individuals who are flexible and willing to learn with a personal interest in IT/Technology.

As a Skills Development Network Apprentice in the NHS, you will be starting a career with the UK’s biggest employer.  Alongside great development and progression opportunities, you will receive an excellent package including a competitive salary, generous annual leave, and flexible working.

Further information on the Skills Development Network, the Foundation Digital Apprenticeship as well as careers in the NHS can be found at www.nhsapprenticeships.com.

In this role you will be required to:

  • Be the first point of contact for all IT queries, incidents, problems and requests, accurately logging information received by telephone, electronically or in person on the Service Desk system.
  • Progress, resolve, update and close call logs.
  • Action the resolution of incidents, problems and requests escalating and seeking further advice and information when necessary.
  • Escalate and monitor incidents and requests reported to external agencies, suppliers and contractors.
  • Provide first and second line support for PCs, peripherals and associated, designated hardware, software and applications.
  • Identify and rectify hardware, software and network issues.
  • Support the installation and maintenance of PCs (Desktops, Laptops, Tablets, mobile devices etc) and all associated peripherals (ie. printers, PDAs), software operating systems and applications software.
  • Undertake administration of logon credentials for designated systems/applications.
  • Undertake designated operational and data administration tasks for systems / computers.
  • Assist with maintaining an up-to-date inventory of hardware and software ensuring stock levels are maintained.
  • Receive and process orders for new ICT hardware and software.
  • Assist in the selection, development, use and maintenance of hardware and software for use within the PC environment (Desktops, Laptops and peripherals).
  • Dispose of redundant equipment in accordance with legislative, national and organisational policy and procedure.

Skills Required:

  • Good communication (written and verbal)
  • Team working
  • Good at problem solving
  • Ability to act on own initiative and follow instructions
  • Flexible and adaptable
  • IT skills

Personal qualities:

  • Keen interest in IT
  • Punctual and reliable
  • Friendly, outgoing nature
  • A professional attitude to work

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Information Communications Technician qualification.

The training covers the following core occupational duties:


This opportunity is advertised on a fixed term contract basis due to this being an apprenticeship, the objective of which is to gain a recognised qualification and experience in the workplace. This does not include a guaranteed permanent post with an NHS organisation, however throughout the apprenticeship individuals will be eligible to apply for vacancies within their workplace organisation, subject to the usual recruitment processes, with support being provided to ideally secure a position by completion.  The apprenticeship will provide valuable work experience and a qualification that is recognised by employers.



The NHS has a multi-billion pound budget to deliver an efficient, modern, safe and effective healthcare service to patients. As they go through a period of transformation that sees efficiency savings impacting on their limited resources, they are looking to develop new talent to help deliver this challenge. Almost 2 million people make up the NHS workforce with over 350 different careers being split into 15 categories, one of which is Digital, one of the fastest growing areas within healthcare. Across the North West there are around 6,000 staff working in a Digital career. The overall purpose of Digital is to enable, promote and support the effective use of data, information, knowledge and technology to assist and improve health and health care delivery.


Training Provider:


Apprenticeship standard:

Information communications technician (level 3)