Library Apprentice

Cheshire West and Chester Council

Apprenticeship summary

We are offering the chance for a candidate to take part in a Library, Information and Archive Services Assistant Apprenticeship. This apprentice role offers the opportunity to develop valuable experience working within a busy library environment and acquiring the skills and knowledge to become a Specialist Customer Services Representative.

Apply To Vacancy

Closing date: June 23, 2024

LCR BeMore
Wage:
£22,366.00
Total hours per week:
37
Expected duration (weeks):
77
Positions (available):
1
Date posted:
May 31, 2024
Possible start date:
July 22, 2024
Apprenticeship level:

Advanced

With appropriate support and supervision:

  • Welcome customers users of the library and local service access facilities, in person, by telephone or email, assessing their needs, dealing with queries and directing them to the appropriate source of help or information, deputising as necessary with appropriate support and guidance for Senior Customer Services
  • Representative or Team Leader Customer Services
  • Representatives to ensure that an efficient and effective service to agreed standards is maintained
  • Operate the library systems and assist customers using self-serve terminals and other relevant systems ensuring that they understand how to access the wider range of council resources and services, and those of partner organisations
  • Shelve books and other reference and loan materials, ensure they are kept in order and keep displays and promotions stocked
  • Support customers in completing forms using online services (including assistance with basic computer skills) and manage customer access to the internet using the library’s booking process
  • Conduct, along with Senior Customer Services Representatives, Team Leaders and Library Caretakers as appropriate, Standards Audits of the appearance, cleanliness and safety of library buildings, according to an agreed regular programme, reporting any safety related issues, repairs or cleaning required
  • Process new stock and requests and reservations promptly Assist Librarians with stock editing where appropriate, and withdraw worn or outdated stock from the system
  • Provide or facilitate community based activities to identifiable client groups to ensure that their cultural, educational and recreational needs are met ensuring positive outcomes for the wider community
  • Be responsible for cash transactions relating to library charges and other income generation measures ensuring that the Borough’s financial regulations and the Service charging policies are adhered to, including banking as required
  • Learn to operate the various security systems that are installed within libraries to ensure personal safety, building and stock security
  • Library, Information and Archive Services (LIAS) Assistant Level 3 Apprenticeship Standard 
  • Our programme offers flexibility depending on our contract please click on our job advert to read more. This apprenticeship offers on site and Microsoft Teams platforms, to be discussed with the hiring manager, see contact details on our job advert
  • If Maths or English is required can be delivered via Microsoft Teams at the employer site, contract locations across the borough depending on conversation with hiring
  • Our programme offers 80% on-the-job training and 20% off-the-job training, these will be discussed with your hiring manager, contact details are on our job advert
  • You are currently offered a permanent contract of employment
  • On successful completion of the Level 3 Library, Information and Archive Services Assistant apprenticeship standard and review of performance, the post holder will progress to the substantive post of Specialist Customer Services Representative (Libraries)

Learning & Growth:

  • You’ll be encouraged and supported to grow and develop your
    knowledge, skills and career
  • You can choose to pursue a range of experiences and career journeys, regular play your part conversations will help you focus on personal growth and how your own progression supports the Council’s priorities

Employer

Cheshire West and Chester Council

Play your part towards a stronger future at Cheshire West and Chester Council. We believe a stronger future where we all play our part in thriving, caring and sustainable communities. Grow your career, make a difference at Cheshire West and Chester Council. We pride ourselves and doing things differently. Our Council provides vital services which touch all aspects of people’s lives every day. We are driven by doing things differently, working on a wide variety of exciting change programmes to tackle challenges across our borough. With almost 3,500 employees, we are responsible for well known services such as , museums, libraries, environment operations, transport and highways, social care, schools, housing, planning and waste collection, but there is much more to what we do such as supporting businesses, registering births, and marriages, pest control , supporting careers in finance, legal, data and more!

Training

Training Provider:

NELSON AND COLNE COLLEGE

Apprenticeship standard:

Library, information and archive services assistant (level 3)