Ocean Freight Operations Apprentice

DHL GLOBAL FORWARDING (UK) LIMITED

Apprenticeship summary

To develop you towards becoming an International Freight Forwarder, the overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air or Ocean, and /or Road. Including Exporting and Importing Goods from and to the UK and across the World. The main focus will be working in the Ocean Freight Department.

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Closing date: July 18, 2025

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Wage:
£14,722.50 a year
Total hours per week:
37.5
Expected duration (weeks):
52
Positions (available):
2
Date posted:
July 1, 2025
Possible start date:
August 4, 2025
Apprenticeship level:

Advanced

  • Develop relationships with customers (internal/external)
  • Ensure  all customer enquiries are responded to promptly and professionally
  • Adhere to Customs Compliance procedures and documentation
  • Ensure each ‘Job File’ is fully and accurately completed
  • Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Work with DGF departments on Ocean planning and coordination.
  • Liaise with DGF Transport & Warehouse teams on Ocean or planning and coordination
  • Liaise with overseas offices on Ocean or Air freight planning and coordination
  • Maintain mandatory milestones through the Company’s Freight Forwarding system
  • Use Company systems to create, manage and maintain the movement of freight
  • Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
  • Contribute to the ‘First Choice’ continuous improvement program
  • Participate in Monthly Team briefing sessions and weekly performance dialog meetings
  • Complete all statutory and mandatory training as and when required
  • On the job training delivered by the employer
  • Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
  • Allocation of an apprenticeship delivery coach who will carry out regular training
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
  • Identify, track and support 6 hours off the job training activities
  • Quarterly formal progress review meetings, identifying learning achievements and next steps
  • The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business- subject to a suitable vacancy being available and in line with the selection process for the role

Employer

DHL GLOBAL FORWARDING (UK) LIMITED

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

Training

Training Provider:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Apprenticeship standard:

International freight forwarding specialist (level 3)