Patient Advisor Apprentice

PENKETH HEALTH CENTRE

Apprenticeship summary

An exciting new opportunity has arisen to work at Penketh Health Centre as a Patient Advisor Apprentice. In this role you will ensure an effective and efficient reception service and complete administrative duties, whilst attending College on day release.

Apply To Vacancy

Closing date: May 5, 2025

Add to Bookmarks
LCR BeMore
Wage:
£14,526.20 a year
Total hours per week:
37
Expected duration (weeks):
52
Positions (available):
1
Date posted:
April 15, 2025
Possible start date:
June 1, 2025
Apprenticeship level:

Advanced

  • Provide a high quality reception service to patients and other visitors to the practice. In this role you must be able to recognise that most of the people that attend the setting are unwell and as such must be handled sympathetically, whilst understanding the need to be receptive to a patient’s situation
  • Receive, assist and direct patients to access the appropriate service or healthcare professional
  • Remain courteous, efficient and effective at all times
  • Adapt and respond to patients needs
  • Liase between patients, Doctors and members of the Primary Care Team
  • Assist with delivery of contracts and meeting targets
  • Act with compassion and understanding, remaining professional and pleasant at all times.
  • Uphold a customer focused approach
  • Deal with general enquiries
  • Make new and follow up appointments
  • Action repeat prescription requests and ensure hey are ready for collection
  • Advise patients of charges for private work and take payment
  • Enter patient information on to computer records accurately
  • Scan and file correspondence
  • Retireve and file records as required
  • Ensure confidentiality is followed at all times and patient information treated with respect
  • Follow data protection, security and information governance policies strictly
  • Answer telephones in a polite and professional manner 
  • Business Administrator Level 3 Apprenticeship Standard
  • Fortnightly attendance at Riverside College, Widnes
  • There may be opportunities internally where the Apprentice can apply

Employer

PENKETH HEALTH CENTRE

Penketh Health Centre is here to take care of service users and make sure they feel comfortable. It is made up of a team including skilled doctors and friendly staff who all work together to support service users to stay healthy.

Training

Training Provider:

RIVERSIDE COLLEGE

Apprenticeship standard:

Business administrator (level 3)