Service Administrator Apprentice

• Answer and direct phone calls in a professional and courteous manner
• Follow the full life cycle of the customer initial enquiry, through to billing, raising purchase orders and invoicing
• Planning, allocating and arranging stock
• Tracking job progress with engineers, processing and collating job sheets, delivery notes and time sheets
• Ensure customer documentation is completed as per certificate requirements
• Arrange invoice and payment for suppliers
• Monitor and track calendars to ensure efficient resource planning
• Make travel arrangements for engineers
• Liaise with customer and update regularly with progress and outcomes
• Utilise systems to maximise efficiency and communication
• Perform data entry tasks accurately and efficiently
• Perform general clerical duties such as photocopying, scanning, and filing

Level 3 Business Administrator apprenticeship standard, including:

• Knowledge, Skills & Behaviours
• End-Point Assessment

• Possibility of a full-time position upon successful completion of the apprenticeship