Service Desk Apprentice

JUST I.T. TRAINING LIMITED

Apprenticeship summary

The IT Service Desk Analyst will play a pivotal role in maintaining and advancing the firm’s IT infrastructure. Reporting to the IT Hub Lead, the successful candidate will assist in delivering IT support across the organization, ensuring the firm’s services and applications are fit for the modern market.

Apply To Vacancy

Closing date: July 1, 2024

LCR BeMore
Wage:
£23,250 a year
Total hours per week:
37
Expected duration (weeks):
77
Positions (available):
2
Date posted:
June 4, 2024
Possible start date:
August 5, 2024
Apprenticeship level:

Advanced

  • Act as the first point of contact for IT support incidents and service requests
  • Record, resolve and escalate support issues to appropriate teams.
  • Ensure IT support functions operate within defined KPIs and SLAs
  • Collaborate with various departments to implement new ideas and maintain existing technology
  • Communicate regularly with Senior managers, Directors, and Partners to enhance client service delivery
  • Identify opportunities to enhance service delivery and provide additional services to clients

Candidate Profile:

  • Pro-active and able to manage tasks independently
  • Strong collaborator, confident in communicating with senior stakeholders
  • Keen to learn and develop within a supportive environment
  • Passionate about finding innovative solutions and driving technological advancement
  • ICT (Information Communications Technician) Level 3 apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification

Potential for permanent role for the right candidate.

Employer

JUST I.T. TRAINING LIMITED

A leading accountancy and business advisory firm is seeking a talented IT Service Desk Analyst Apprentice. This firm provides crucial advice and solutions to entrepreneurial organizations navigating today’s dynamic business landscape. Working closely with Britain's economic engine—ambitious, high-growth businesses—the firm directly advises owners and management teams, helping them fuel the economy.

Training

Training Provider:

JUST IT TRAINING LIMITED

Apprenticeship standard:

Information communications technician (level 3)