Business Admin Apprentice

1. General Administration

• Provide support to the office staff by managing phone calls, emails, and correspondence
• Greet and assist visitors, directing them to appropriate contacts or resources
• Maintain a clean, organised office area and ensure all office supplies are stocked

2. Document and Data Management      

• Assist in filing, scanning, and archiving documents as required.           
• Maintain accurate records and databases, ensuring data confidentiality and compliance with company policies.
• Prepare, edit, and distribute reports, meeting minutes, and other documentation as directed
• Creating customer invoices and reconciling payments
• Logging and reconciling supplier invoices

3. Scheduling and Coordination

• Support the scheduling of meetings, appointments, and maintenance visits
• Coordinate deliveries, mail, and courier services
• Ordering materials and supplies online, via email and over the phone

4. Communication and Customer Service

• Answer incoming calls and emails professionally, providing information or redirecting inquiries as appropriate.
• Assist in handling customer inquiries, following up as necessary to ensure excellent service
• Support internal and external communications on behalf of the administrative team
• Work with the directors on promotion of the business via Social Media platforms such as LinkedIn, Facebook, etc.

5. Digital Marketing

• Using social media platforms to connect with customers and acquire new ones
• Use of other digital channels to promote services
• Create email newsletters to build a client community
• Drives sales through various channels

6. Learning and Development

• Participate in training sessions and workshops to enhance skills in office administration and customer service
• Complete assigned coursework and assessments as part of the apprenticeship program
• Seek feedback and take initiative to improve performance and adapt to new responsibilities

Level 3 Business Administrator Apprenticeship Standard including:

• Knowledge, Skills and Behaviours
• End-Point Assessment

• Possibility of a full-time position upon successful completion of the apprenticeship