Apprentice Sales Support Officer

Here in Partnerships, we’re all about what makes our customers tick. From attending a conference to find new business, to managing relationships to help our customers boost their performance, our jobs are busy, varied and extremely rewarding.

The role:

We’re looking for an enthusiastic individual early in their career who is keen to learn business operations, customer service administration, reporting, and relationship support in a fast-paced commercial environment.

You’ll provide organised, proactive administrative and reporting support to the Sales & Partnerships function, acting as a first point of contact for incoming requests, maintaining accurate CRM data, supporting campaigns/communications, and helping the wider team work efficiently.

What you’ll be doing:

You’ll support the sales and partnerships team across a range of activities, including:  ·

• Act as first point of contact for the team inbox and phone line, triaging and routing requests promptly with same-day responses where possible.
• Handle common partner and admin queries (e.g. account access, contact updates, onboarding information, campaign updates). 
• Log interactions accurately in CRM and Zendesk, escalating complex issues with a clear summary to the line manager. 
• Maintain and audit partner/agent records in the CRM, supporting data hygiene, tagging accuracy and website user administration. 
• Produce and distribute agreed daily/weekly reports and support Trading Pack inputs using provided templates.
• Support campaign and incentive delivery, including maintaining distribution lists, cross-checking eligibility and logging engagement.
• Assist with outbound communications and partner updates, proofing content in line with brand guidelines. 
• Provide general admin support across the Sales & Partnerships function, including meeting coordination, note-taking and occasional travel/expenses admin.

The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and Maths, you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.

A full-time role is potentially available on successful completion of the apprenticeship.