Business Administrator Apprentice (Business Unit)

The Business Administrator Apprentice is a key role within the Council’s Business Unit service, part of the Place & Growth Directorate. This role offers the opportunity to gain valuable experience within a busy team. You will be supported by a line manager, workplace mentor, Inclusive Employment Manager, and an Apprentice Programme Tutor.

On successful completion, the post holder will progress to the role of Customer Support Officer. The post holder may also be required to undertake additional duties appropriate to the role.

This is a hybrid role, working from a Council office and across the borough, with occasional home working where appropriate.

With appropriate support and supervision, the Apprentice will:

• Support contract management officers with complaints, enquiries and service requests, ensuring they are handled efficiently and in line with procedures.
• Maintain and update service systems, ensuring accurate records across collections, routes, assets, and service data.
• Provide advice and guidance to residents and stakeholders on waste, recycling, and Place services.
• Liaise with service teams and customer contact centre to resolve queries, missed collections, and service issues.
• Support monitoring of contractor and service performance, identifying areas for improvement.
• Collate and analyse service and performance data to support reporting and decision making.
• Support ordering and purchasing processes, maintaining accurate financial and stock records.
• Assist at events, presentations and engagement activities where required.
• Support initiatives to improve service delivery and resolve collection issues.
• Ensure compliance with Waste Management and Health & Safety legislation and support safe working practices.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams. Delivery is to be discussed with the training provider and the hiring manager must suit operational needs.

On successful completion of the apprenticeship, the post
holder will progress to the substantive post of Customer
Support Officer.