ICT Support Technician Apprentice

Apprenticeship summary

Do you enjoy fixing technical problems and learning about new technology? We’re looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead.

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Closing date: September 1, 2026

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Wage:

£16,000 a year

Total hours per week:

37.5

Expected duration (weeks):

52

Positions (available):

1

Date posted:

July 30, 2026

Possible start date:

October 1, 2026

Apprenticeship level:

Advanced

Respond to incoming IT support requests via phone, email and remote support tools.
Log, prioritise and update support tickets using the company’s helpdesk system.
Troubleshoot hardware, software and connectivity issues.
Configure and deploy laptops, desktops and mobile devices.
Support Microsoft Windows operating systems and Microsoft 365 applications.
Assist with password resets, user account administration and access permissions.
Escalate complex technical issues to senior engineers when required.
Maintain accurate technical documentation and customer records.
Carry out system checks and routine maintenance to ensure devices remain operational.
Deliver excellent customer service while keeping customers updated on the progress of their support requests.

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Employer

KAINUU LTD

Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.

Training

Training Provider:

NOWSKILLS LIMITED

Apprenticeship standard:

Information communications technician (level 3)