Stakeholder & Learner Engagement Administrative Apprentice
The Learning Foundry
Apprenticeship summary
To provide high-quality administrative and operational support to the Stakeholder & Learner Engagement Team, assisting with learner engagement, stakeholder relationships, recruitment activities, learner onboarding and programme administration.
Closing date: August 17, 2026
Advanced
- Act as a first point of contact for learner enquiries via telephone, email and CRM systems.
- Support the progression of learner enquiries through the recruitment and onboarding journey.
- Book appointments, inductions, information sessions and learner reviews.
- Assist in collecting enrolment and eligibility documentation.
- Ensure learner records are accurately maintained on CRM and internal systems.
- Track learner enquiries and follow up non-engaged referrals.
- Support learner communications through phone calls, email, SMS and digital platforms.
- Assist with learner attendance and engagement monitoring.
- Support the administration of learner feedback and satisfaction surveys.
- Support coordinators in maintaining stakeholder and employer records.
- Assist with organising employer visits, events, information sessions and community engagement activities.
- Update employer and stakeholder information on CRM systems.
- Support the preparation of engagement reports and KPI information.
- Research potential referral and community partners.
- Support the completion and quality checking of learner documentation.
- Maintain accurate records in line with funding requirements and GDPR.
- Assist with compliance monitoring activities.
- Support data cleansing and CRM housekeeping activities.
- Produce reports and management information as required.
- Support audit preparation and document retrieval activities.
- Provide administrative support to the Manager and Coordinators.
- Manage shared inboxes and direct enquiries appropriately.
- Arrange meetings, prepare agendas and record actions.
- Support the coordination of marketing campaigns and learner recruitment activities.
- Contribute ideas for improving processes and customer experience.
- Undertake other duties relevant to the programme.
This may lead in to a full time role at The Learning Foundry.
Employer
The Learning Foundry
At The Learning Foundry we are passionate about helping people and businesses achieve their full potential. Whether it's helping someone to start or progress in their career or supporting a business to recruit new staff or upskill their workforce, we are a full-service training provider with the knowledge and experience to suit individual needs. The Learning Foundry is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Training
THE LEARNING FOUNDRY LIMITED
Apprenticeship standard:Business administrator (level 3)
