L4 Network Engineer apprentice

• Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed.
• Maintenance of firewall policies for both security and to create a safe browsing environment for users.
• Escalate support tickets to external third line support when necessary and work with them to find a solution.
• Maintain the school network build image (to deploy to desktops and laptops) on a regular basis to ensure it is up to date. This includes importing necessary driver packages, adding required software, removing obsolete software, and editing the task sequences.
• The latest Windows operating systems also need to be imported and tested with the network build.
• Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch).
• Regularly check systems to detect, diagnose and resolve basic faults. Interpret diagnostic information, prioritise resolutions and report more complicated faults to the Senior ICT Services Manager.
• Set up ICT equipment such as PCs, printers, laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly.
• Follow a proactive schedule of ICT maintenance across the College.
• Provide technical support for College events (e.g. assembly, open evening, parents’ evening) where required.
• Oversee Stage AV equipment and student technical assistance.
• Support staff and students with technical aspects of ICT. Provide information, advice and assistance for teachers, students and support staff on the use of ICT equipment, software (including Cloud-based applications) and associated procedures. 
• Assist staff in solving any problems with the College’s ICT Systems and to liaise with the Senior ICT Services Manager and external agencies/companies as necessary.
• Maintain a comprehensive database of all ICT support requests.
• Maintain an up-to-date inventory of ICT hardware.
• Responsible for ensuring that support incidents, problems, and requests for change are recorded according to the team’s SLA:

o   Maintain (and configure when necessary) systems such as:

o   External web systems (room booker, kerboodle, etc.).

o  Wireless network.

o  Anti virus software.

o  Printers and photocopiers.

o  Office 365 systems (Teams, Groups, shared mailboxes etc) and associated software.

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L4 Network Engineer standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/network-engineer-v1-2

A permanent job working in IT within Education.