GP Receptionist Apprentice

Learn how an NHS GP practice supports patients, and complete mandatory training on confidentiality, data protection, safeguarding, equality and safe working.

Months 1–3: assist with post, scanning, indexing, correspondence, patient registration administration and record updates under supervision. Shadow front-desk and telephone teams; observe patient communication, care navigation and escalation. No independent calls.

Months 4–6: progress to routine outgoing calls, then supported incoming calls and reception work with direct supervision. Practise identity checks, active listening, accessible communication, explaining services and accurately recording messages.

Month 7 onward: gradually take on a wider mix of telephone, front-desk and administrative tasks once trained and assessed as competent. Help with approved appointment/request pathways, service queries, teamwork and problem solving.

Throughout: learn to respond sensitively to patients, manage expectations, seek help with difficult or urgent issues, use feedback and contribute to an agreed longer-term service or administration improvement project. Never provide clinical advice or make independent clinical decisions.

• Apprenticeship delivery will be remotely delivered within the workplace with on site visits
• Functional skills Maths & English will be delivered within college setting (if applicable)

Gain a Level 2 Customer Service Practitioner qualification and practical NHS reception/administration skills. Potential progression into a permanent GP receptionist role on successful completion, subject to performance and a suitable vacancy; further professional development possible.