Apprentice Receptionist

• Greet Patients and visitors in person
• Assist Patients on the phone, electronically and in person, ensuring patients are at ease and giving any explanations within your competency
• Signposting Patients to the correct service to ensure that they receive the right care first time as per reception triage protocol
• Book in, amend and cancel patients’ appointments in line with practice protocols to ensure optimum efficiency of the appointments system
• Patient recall inviting patients in for annual reviews as per their diary
• Circulating messages appropriately using electronic systems
• Handle payments to the Practice by cash ensuring accurate records are maintained
• Ensure patients records are accurate and up to date
• Open and distribute post, both on paper and electronically and email
• Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
• Workflow (scanning) ensuring letters are scanned onto patients records and sent to clinician/pharmacy appropriately
• Assisting Patients with registrations and informing patients of process
• Create new patient record on the system and book new records in when we have received them
• Check own emails daily
• Flexibility to cross cover sickness and holidays
• Ensure consulting rooms are stocked with the necessary equipment, information, and forms to enable clinics to proceed without interruption
• Practice the highest standards of confidentiality when dealing with all aspects of patient information
• Participating in activities required to assess compliance with CQC Fundamental Standard
• Use all equipment in accordance with published instructions and guidelines
• Report any faults or safety worries with equipment and premises
• Maintain the Health and Safety of all staff, Patients and visitors
• Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency
• Participate in all activities required by CQC registration
• Participate in regular reviews of personal development plans
• The post holder will, if required to do so, obtain, process and/or use information line with the GDPR requirements
• To maintain information notice board in line with national/local health promotion campaigns
• Attend relevant meetings as required
• Immediately report any safeguarding or compliance concerns
• Report on all significant events, including ‘near misses’ for inclusion in the Practice Risk Register

• The apprenticeship will be delivered remotely within the workplace with onsite visits from an assessor
• Functional skills Maths & English delivered within a college setting (if applicable) 

On successful completion of the apprenticeship, there may be opportunities for permanent employment within the practice, with potential to progress into a Medical Receptionist or Medical Administrator role.