1st Line Technical Support Apprentice

Apprenticeship summary

If you are keen to work and learn in technical support, this is a fantastic new opportunity. You will provide 1st line (helpdesk) technical support to all Community Integrated Care computer users, assisting them with hardware, software and networking problems via phone, email or onsite within our services.

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Closing date: November 26, 2026

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Wage:

£15,600 to £24,784.50 a year

Total hours per week:

37.5

Expected duration (weeks):

52

Positions (available):

1

Date posted:

November 11, 2026

Possible start date:

January 1, 2027

Apprenticeship level:

Advanced

Tasks will include;

To provide technical support; answering support queries either onsite or via phone or email.
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues
To log all calls on the IT Helpdesk system and maintain full documentation
Respond to enquiries from users to help them resolve any hardware or software problems
To set up and configure all new equipment as required, including user profiles for Active Directory, Office 365, and line of business applications
Provide technical support for telephone lines, systems and mobile phones
Maintain an asset log of all hardware items, their software configuration and location
Support users in the use of Computer equipment by providing necessary training and advice
To allocate more complex service issues to 2nd Line Support Technical Officer
To arrange for external technical support where problems cannot be resolved in house

Level 3 Information Communications Technician, Support Technician

Fortnightly attendance at Riverside College, Widnes.

Following successful completion of this Apprenticeship you will be able to apply for positions within the company as they arise.

Employer

COMMUNITY INTEGRATED CARE

We are one of the UK’s largest health and socialcare charities. We work in the community, enrichingthe lives of people with many different care needs. At Community Integrated Care “how” you approach your work is just as important as “what” you do. With that in mind, we have outlined the key behaviours that we look for at each level in our charity. This role aligns with level 5 in our guide to behaviour.

Training

Training Provider:

RIVERSIDE COLLEGE HALTON

Apprenticeship standard:

Information communications technician (level 3)