EFFECTIVE TEAM MEMBER
A series of 6 x 1 day Workshops to choose from:
- Emotional Intelligence (6 GLH)
- Understand what Emotional Intelligence [E.Q] is
- Recognise the different competencies within E.I
- Examine the relationship between I.Q and E.Q
- Self-evaluate your Emotional Intelligence using a questionnaire
- Develop EI using the Goleman 4 stage model
- Emotional hijacks and how to manage them at work
- Consolidate benefits of EI – organisations/teams/leaders/individuals
- Discuss how EI can be incorporated into everyday scenarios and conversations
- Action Planning
- Responding Positively to Change (6 GLH)
- Understand the different ways that people respond to change
- Recognise the emotions associated with change
- Recognise my reactions to change, in relation to the Change Curve
- Use the circle of influence to manage my reactions to change
- Learn techniques to reduce stress and anxiety during the change process
- Be aware of what support and advice is available to support you through change
- Action Planning for future change
- Effective Communication (6 GLH)
- Identify the factors that help and hinder workplace communication
- Use effective questioning techniques to acquire information and build relationships
- Pick up on hidden messages through nonverbal cues
- Actively listen for feelings and behaviours as well as meaning
- Recognise the different types of behaviour in yourself and others
- Explain barriers and filters in communication and how to overcome them
- Identify different communication styles in action and flex your style to influence others
- Reflect on how you want to be perceived by others and work on presenting a positive image
- Interpersonal Skills (6 GLH)
- Develop the confidence to handle a wide range of difficult and demanding situations more effectively.
- Analyse their own interpersonal communication style.
- Gain confidence in handling conflict, criticism and other challenging situations.
- Deal with different behaviour ranging from aggressive to submissive.
- Learn to manage change through effective interpersonal communication.
- Develop the skills to negotiate and influence with confidence.
- Develop a broader range of interpersonal communication techniques to use in a variety of settings.
- My Assertive Self (6 GLH)
- Explain the characteristics of assertiveness and the positive role assertiveness plays in the workplace
- Recognise the fight or flight response and how to control your instinctive reactions
- Practise assertive body language and active listening skills
- Use assertiveness techniques to defuse aggression and regain control of a situation
- Choose an appropriate response to requests made of your time and say ‘no’ positively and confidently
- Make assertive requests of others that are likely to be met with a positive response
- Implement a plan to deal with others more assertively
- Working as part of a team (6 GLH)
- Define what good collaboration looks like and why it is important in my team
- Understanding my team role and the role of others – Belbin
- Describe the barriers to collaboration and how to overcome them
- Describe how to foster collaboration within and across teams
- Implement a plan to improve personal efforts at collaboration
- Learners can attend any of the sessions and will be subject to demand. Delivery will be online via Teams/Zoom.
Delivered by UK Learning Network.
This is part funded by the European Social Fund
