A series of 6 x 1 day Workshops to choose from:

  1. Emotional Intelligence (6 GLH)
  • Understand what Emotional Intelligence [E.Q] is
  • Recognise the different competencies within E.I
  • Examine the relationship between I.Q and E.Q
  • Self-evaluate your Emotional Intelligence using a questionnaire
  • Develop EI using the Goleman 4 stage model
  • Emotional hijacks and how to manage them at work
  • Consolidate benefits of EI – organisations/teams/leaders/individuals
  • Discuss how EI can be incorporated into everyday scenarios and conversations
  • Action Planning
  1. Responding Positively to Change (6 GLH)
  • Understand the different ways that people respond to change
  • Recognise the emotions associated with change
  • Recognise my reactions to change, in relation to the Change Curve
  • Use the circle of influence to manage my reactions to change
  • Learn techniques to reduce stress and anxiety during the change process
  • Be aware of what support and advice is available to support you through change
  • Action Planning for future change
  1. Effective Communication (6 GLH)
  • Identify the factors that help and hinder workplace communication
  • Use effective questioning techniques to acquire information and build relationships
  • Pick up on hidden messages through nonverbal cues
  • Actively listen for feelings and behaviours as well as meaning
  • Recognise the different types of behaviour in yourself and others
  • Explain barriers and filters in communication and how to overcome them
  • Identify different communication styles in action and flex your style to influence others
  • Reflect on how you want to be perceived by others and work on presenting a positive image
  1. Interpersonal Skills (6 GLH)
  • Develop the confidence to handle a wide range of difficult and demanding situations more effectively.
  • Analyse their own interpersonal communication style.
  • Gain confidence in handling conflict, criticism and other challenging situations.
  • Deal with different behaviour ranging from aggressive to submissive.
  • Learn to manage change through effective interpersonal communication.
  • Develop the skills to negotiate and influence with confidence.
  • Develop a broader range of interpersonal communication techniques to use in a variety of settings.
  1. My Assertive Self (6 GLH)
  • Explain the characteristics of assertiveness and the positive role assertiveness plays in the workplace
  • Recognise the fight or flight response and how to control your instinctive reactions
  • Practise assertive body language and active listening skills
  • Use assertiveness techniques to defuse aggression and regain control of a situation
  • Choose an appropriate response to requests made of your time and say β€˜no’ positively and confidently
  • Make assertive requests of others that are likely to be met with a positive response
  • Implement a plan to deal with others more assertively
  1. Working as part of a team (6 GLH)
  • Define what good collaboration looks like and why it is important in my team
  • Understanding my team role and the role of others – Belbin
  • Describe the barriers to collaboration and how to overcome them
  • Describe how to foster collaboration within and across teams
  • Implement a plan to improve personal efforts at collaboration
  • Learners can attend any of the sessions and will be subject to demand. Delivery will be online via Teams/Zoom.

Delivered by UK Learning Network.

This is part funded by the European Social Fund