Transport and logistics
Aviation ground operative - Flight Operations
Working in a specialist role supporting the safe arrival, turnaround and departure of aircraft at airports, military bases, heliports and other airfields.
Summary
An aviation ground operative could work in a number of environments, such as a commercial airport, military base / aerodrome, heliport or other airfield. With five key specialist functions, all working in conjunction with each other, aviation ground operators form the teams above and below wing to ensure the efficient and effective arrival, turnaround and departure of aircraft. At the heart of the role safety, security and compliance with aviation regulations focus each operator’s day to day duties. Effective communication and team work ensure that passenger services, air traffic control (ATC) and those moving, loading, unloading and servicing a range of aircraft achieve the objectives of their organisation in this diverse field. The core knowledge, skills and behaviours must be completed by ALL ground operatives, along with ONE of the five specialist functions.
Typical job titles include
- airport handler | Aviation ground handler | aviation operations specialist | fire fighter
Knowledge, skills and behaviours (KSBs)
K1:
Health and safety regulations and legislation relevant to the role; an aviation environment and organisational procedures and how they impact on self, others and in relation to aviation operational duties
K2:
The systems, procedures and requirements to ensure security of self and others in own area of responsibility
K3:
Aviation and regulatory legislation, procedures and regulations relating to an aviation environment, within own area of responsibility
K4:
How to communicate effectively and transfer relevant information to people and how to select the most appropriate method of communication
K5:
Own role within the team and how it contributes to achieving objectives. Know how to identify and respond to individuals’ needs and abilities in different situations and communicate with others and colleagues from a diverse range of backgrounds and cultures
K6:
Identify key aviation systems used in own role and how to operate and adhere to them in line with the organisation’s procedures
K7:
Emergency procedures in own area of responsibility, common incidents and disruption that may occur in an aviation environment and the appropriate action to take in the event of an incident
K8:
Relevant dangerous goods and how to deal with them effectively in own area of responsibility
K23:
Support Aviation Operations: The responsibilities of a team member when collecting and collating information relating to aviation operations, what should be disseminated to whom and how to respond to urgent incidents
K24:
Operate Aviation Specialist equipment: A team member’s responsibility for checking specialised equipment prior to use, its safe operation and leaving it in the allocated area, in acceptable condition on completion of use
K25:
Ensuring a hazard-free airside environment: How the team identifies and reduces the risks and hazards relating to the operation of aircraft and vehicles airside, including the procedures and processes used when responding to an airside emergency
K26:
Operate aviation IT equipment: Aviation Information Technology (IT) equipment and software, including associated security protocols
Technical Educational Products
- ST0037: Aviation ground operative - Flight Operations (Level 2) Approved for delivery
- Reference:
- OCC0037D
- Status:
Approved occupation
- Average (median) salary:
- £29,381 per year
- SOC 2020 code:
- 7213 Communication operators
- SOC 2020 sub unit groups:
- 7213/01 Air traffic control assistants
- 8233/99 Air transport operatives n.e.c.
S1:
Work in line with organisational and legal requirements relating to health and safety, and be aware of, report and prevent hazards in an aviation environment
S2:
Contribute to security of self and others in own area of responsibility e.g. in airside / landside areas
S3:
Comply with all relevant legislation, procedures and regulations in an aviation environment within own area of responsibility
S4:
Communicate effectively transmitting and receiving information and recording it as required
S5:
Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations or customers
S6:
Use aviation systems effectively relevant to own role to achieve the required outcome
S7:
Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
S8:
Follow procedures for identification and safe handling of dangerous goods in own area of responsibility
S23:
Support Aviation Operations: Collect and collate relevant aviation information required by own role and communicate it in accordance with standard operating procedures, responding to urgent incidents
S24:
Operate Aviation Specialist equipment: Conduct daily inspections prior to using the specialist equipment in accordance with own role, operate it in accordance with standard operating procedures and ensure it is left in a safe, secure manner in its allocated area
S25:
Ensuring a hazard-free airside environment: Work as part of a team to identify and reduce risks and hazards relating to the operation of aircraft and vehicles airside and when implementing processes and procedures when responding to an airside emergency
S26:
Operate aviation IT equipment: Use IT equipment effectively in an aviation environment, ensuring adherence to security and organisational regulations and requirements
Technical Educational Products
- ST0037: Aviation ground operative - Flight Operations (Level 2) Approved for delivery
- Reference:
- OCC0037D
- Status:
- Approved occupation
- Average (median) salary:
- £29,381 per year
- SOC 2020 code:
- 7213 Communication operators
- SOC 2020 sub unit groups:
- 7213/01 Air traffic control assistants
- 8233/99 Air transport operatives n.e.c.
B1:
Be punctual and reliable
B2:
Be a positive role model to others in attitude to work and how it is undertaken
B3:
Treat team, customers and other stakeholders with courtesy and respect
B4:
Remain focussed when a problem arises so that effective and timely decisions can be made
B5:
Work responsibility to keep people safe and operations flowing smoothly, complying with working practises
B6:
Use equipment and technology responsibly and effectively
B7:
Treat others, work areas and equipment with respect at all times
B8:
Demonstrate personal drive to achieve the vision and objectives of the organisation
B9:
Handle all tasks in a calm and organised manner
Technical Educational Products
- ST0037: Aviation ground operative - Flight Operations (Level 2) Approved for delivery
- Reference:
- OCC0037D
- Status:
- Approved occupation
- Average (median) salary:
- £29,381 per year
- SOC 2020 code:
- 7213 Communication operators
- SOC 2020 sub unit groups:
- 7213/01 Air traffic control assistants
- 8233/99 Air transport operatives n.e.c.
