Business and administration
Dental practice manager
Managing all non-clinical aspects of a dental surgery, leading the practice team and achieving excellent patient care and cost efficiency.
Summary
The Practice Manager is responsible for managing all non-clinical aspects within a specified practice/s to achieve excellent patient care, quality, cost and delivery performance in line with practice strategy, goals and values. The Practice Manager leads the team by providing support and direction to enhance performance, skills and knowledge of all practice staff.
Knowledge, skills and behaviours (KSBs)
K1:
Recruitment, selection, contracts
K2:
Personal/professional development planning (induction and training)
K3:
Performance management (supervision and appraisal)
K4:
Equality, diversity, grievance, discipline, whistleblowing
K5:
Rota management and absence management
K6:
Establishing high quality patient care/customer service standards
K7:
Managing the patient journey
K8:
Managing patient records and databases (updates, recalls, governance)
K9:
Understanding and knowledge of all roles within dental team
K10:
Broad understanding of dental diseases
K11:
Understanding and executing of clinical audits
K12:
Understanding of dental terminology
K13:
Size, share, competitor profile
K14:
Effective strategies for attracting and retaining patients
K15:
How to represent the practice in the local community
K16:
General Health and Safety (e.g. facilities, fire)
K17:
Healthcare Safety (e.g. Infection Control, Waste, Radiation, Medical Emergencies)
K18:
Information Governance (e.g. confidentiality, information security, data protection, access to records)
K19:
Establish internal standards (policies & procedures) for high quality care
K20:
Train the team to meet internal and external standards
K21:
Implement monitoring systems for continuous improvement e.g. complaints handling, learning from feedback, incidents, complaints
K22:
Manage claims and monitor compliance with claim requirements
K23:
Meet the expectations of organisational stakeholders
K24:
Service delivery and remuneration under the National Health Service
K25:
Service delivery and remuneration for private delivery of dental care
K26:
Local / national changes in dental service delivery
Technical Educational Products
- ST0109: Dental practice manager (Level 4) Approved for delivery
- Reference:
- OCC0109
- Status:
Approved occupation
- Average (median) salary:
- £42,712 per year
- SOC 2020 code:
- 1231 Health care practice managers
- SOC 2020 sub unit groups:
- 1231/01 Dental practice managers
- 1231/02 Medical practice managers
- 1231/99 Health care practice managers n.e.c.
- 4211/00 Medical secretaries
S1:
Understanding the role and responsibilities of a manager
S2:
Communicating the organisations vision and strategy
S3:
Clarifying & supporting company policies
S4:
Setting clear goals and expectations
S5:
Supporting individual personal and professional development
S6:
Providing mentoring & coaching for individual team members
S7:
Being able to seek feedback on workplace performance
S8:
Leading by example
S9:
Strategic thinking at a local/practice level
S10:
Setting SMART objectives
S11:
Planning and delegating work
S12:
Allocating resources efficiently to meet deliverables and deadlines
S13:
Monitoring, evaluating and improving individual and team processes
S14:
Developing advanced IT Skills to meet requirements in role (SOE/R4)
S15:
Negotiating
S16:
Presenting internal & external marketing plans and campaigns
S17:
Presenting and interpreting data for Senior Management
S18:
Briefing the work team
S19:
Communicating change
Technical Educational Products
- ST0109: Dental practice manager (Level 4) Approved for delivery
- Reference:
- OCC0109
- Status:
- Approved occupation
- Average (median) salary:
- £42,712 per year
- SOC 2020 code:
- 1231 Health care practice managers
- SOC 2020 sub unit groups:
- 1231/01 Dental practice managers
- 1231/02 Medical practice managers
- 1231/99 Health care practice managers n.e.c.
- 4211/00 Medical secretaries
B1:
Ability to be business focused and patient/customer centric.
B2:
Capability for managing budget, practice development and growth
B3:
Ability to improve data from local knowledge e.g. using practice profiles
B4:
A caring approach toward patients and colleagues
B5:
A commitment to striving for the best at all times
B6:
Ownership and accountability for practice and leads team.
B7:
Informed decision-making to ensure safety and best practice at all times
B8:
Impact and influence when working with others
B9:
An awareness of how to get the best from each individual
B10:
Integrity and moral leadership
B11:
Commitment to the General Dental Council Standards for the Dental Team
B12:
An approach which is fair, equitable and credible
B13:
Reliability with high standards
B14:
A commitment to excellent customer service Effective time management and self-management Willingness to help others as required, e.g. on reception
Technical Educational Products
- ST0109: Dental practice manager (Level 4) Approved for delivery
- Reference:
- OCC0109
- Status:
- Approved occupation
- Average (median) salary:
- £42,712 per year
- SOC 2020 code:
- 1231 Health care practice managers
- SOC 2020 sub unit groups:
- 1231/01 Dental practice managers
- 1231/02 Medical practice managers
- 1231/99 Health care practice managers n.e.c.
- 4211/00 Medical secretaries
