Sales, marketing and procurement
IT technical salesperson
Selling technical products and services, such as data storage and cloud services, for a company.
Summary
The primary role of an IT Technical Salesperson is to sell a company’s technical products and services. They need a good knowledge and understanding of the portfolio of technologies that are available. They work to maintain good relationships with existing clients, gaining repeat business wherever possible from customers both internal and external, UK or internationally. They also approach potential customers with the aim of winning new business. They maintain a thorough understanding of existing technologies and those that are emerging.
Typical job titles include
- IT Salesman | IT Salesperson | IT technical salesperson | Sales adviser | Sales agent | Sales assistant | Sales executive | Sales representative
Knowledge, skills and behaviours (KSBs)
K1:
Understands the basic elements and architecture of computer systems
K2:
Has a working knowledge of Cloud and Cloud Services
K3:
Understands the principles of secure coding
K4:
Has a working knowledge of the role IT plays within the broader context of a business strategy
K5:
Understands the main methodologies used for unified communications
K6:
Understands the basics of how data storage works and the main technical options available
K7:
Understands how to communicate using the appropriate language and terminology for audience and cultural awareness
K8:
Understands the principles and ethics of sales, recognising the importance of delivering value to the customer
K9:
Understands the sales life cycle, techniques & processes
K10:
Understands how to negotiate, handle objections and close sales
K11:
Understands the business product(s) they are responsible for selling including the relevant vendor product(s) as selected by the employer.
Technical Educational Products
- ST0115: IT technical salesperson (Level 3) Approved for delivery
- Reference:
- OCC0115
- Status:
Approved occupation
- Average (median) salary:
- £35,596 per year
- SOC 2020 code:
- 3552 Business sales executives
- SOC 2020 sub unit groups:
- 3552/00 Business sales executives
- 4151/00 Sales administrators
- 7129/99 Sales related occupations n.e.c.
S1:
Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
S2:
Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
S3:
Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
S4:
Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
S5:
Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
S6:
Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
S7:
Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
S8:
Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
S9:
Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
S10:
Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
S11:
Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
S12:
Logical and creative thinking skills
S13:
The ability to interact effectively and professionally with a range of different types of customer
S14:
Ability to think analytically and to solve problems
S15:
Ability to work independently and to take responsibility
S16:
Ability to work with a range of internal and external people
S17:
Ability to communicate effectively in a variety of situations
S18:
Ability to operate in a secure manner
Technical Educational Products
- ST0115: IT technical salesperson (Level 3) Approved for delivery
- Reference:
- OCC0115
- Status:
- Approved occupation
- Average (median) salary:
- £35,596 per year
- SOC 2020 code:
- 3552 Business sales executives
- SOC 2020 sub unit groups:
- 3552/00 Business sales executives
- 4151/00 Sales administrators
- 7129/99 Sales related occupations n.e.c.
B1:
Can use own initiative
B2:
A thorough and organised approach
B3:
Maintain productive, professional and secure working environment
Technical Educational Products
- ST0115: IT technical salesperson (Level 3) Approved for delivery
- Reference:
- OCC0115
- Status:
- Approved occupation
- Average (median) salary:
- £35,596 per year
- SOC 2020 code:
- 3552 Business sales executives
- SOC 2020 sub unit groups:
- 3552/00 Business sales executives
- 4151/00 Sales administrators
- 7129/99 Sales related occupations n.e.c.
