Construction and the built environment
Senior and head of facilities management
Delivering a variety of integrated facilities management operational services across multiple sites.
Summary
FM practitioners work in the private, public or third sector and all sizes of organisation. Specific job roles at this level may include: Senior facilities manager; Head of facilities; Head of estates; Head of FM operations. This role is accountable for the delivery of a variety of integrated FM operational services (e.g. cleaning, catering) across multiple sites or a portfolio of property assets and FM services, nationally or regionally. They are accountable for setting the FM strategy and budgets, overseeing the financial and operational performance of the FM function, managing client relationships, building the FM client base, business growth and developing the organizational capability of the FM workforce. They may be employed in-house by an FM company or this function might be outsourced and they may provide FM services in any industry sector.
Typical job titles include
- Head of estates | Head of facilities | Head of FM operations | Senior Facilities Manager
Knowledge, skills and behaviours (KSBs)
K1:
Requirements of strategic asset management; requirements of an occupancy strategy; option appraisal techniques; ergonomics
K2:
Service delivery requirements; service delivery models & their implications; analysis & interpretation of data (trends in FM services & delivery models; quantitative & qualitative analysis)
K3:
Drivers to compliance; relevant legislation; calculating cost & consequences of compliance and non-compliance; risk management techniques; governance requirements; how to establish monitoring arrangements; risk evaluation; development of risk mitigation plans
K4:
Functionality & limitations of management information solutions; how to validate & extract information from data sources; flow of information within an organization; ISO 41001 (international FM standard); “smart building” technology, data analysis and operation; strategic quality management approaches
K5:
Scope of FM; trends in FM & FM profession; strategic planning techniques; contribution of FM to the success of an organization and the economy; FM delivery plans for a range of contexts; stakeholder management
K6:
Characteristics & uses of programme management theories and techniques (schedule, scope, contract, financial, risk, time, cost, quality, resource and integrative management); strategic impact of change on FM services and teams
K7:
How to analyse the links between organizational strategies and plans; FM-related risks and BCP requirements
K8:
FM resource, capacity and succession planning; FM technical leadership and management; HR-related legislation affecting the FM function; employee relations
K9:
How income is generated in FM; interpretation of financial reports; business planning technique; setting & managing budgets; how to evaluate financial performance; use of capital and revenue budgets
K10:
FM procurement policy and practices and their implementation within an overall procurement framework; types of contract (local, organization- wide, formal, informal); contract management techniques
K11:
Compliance requirements and their impact on FM; relationship between CSR activities & FM business objectives
Technical Educational Products
- ST0410: Senior and head of facilities management (integrated degree) (Level 6) Approved for delivery
- Reference:
- OCC0410
- Status:
Approved occupation
- Average (median) salary:
- £38,367 per year
- SOC 2020 code:
- 1251 Property, housing and estate managers
- SOC 2020 sub unit groups:
- 1251/01 Facilities managers
S1:
Manage portfolios of FM property assets strategically (develop property management strategy; evaluate, monitor and control premises, fabric & building services; identify value creation opportunities)
S2:
Lead on FM service delivery and identify opportunities for innovation that create value (evaluate scope and effectiveness of FM service delivery; determine its feasibility; evaluate effectiveness of FM service delivery and innovation)
S3:
Scope and evaluate the extent and nature of FM compliance requirements and recommend actions that address the shortfalls (assess risks and implications of non-compliance; differentiate compliance-related accountabilities; monitor and report on compliance performance)
S4:
Evaluate FM management information systems to develop FM knowledge and enable quality management (evaluate effectiveness of FM information systems; make recommendations for improvement; develop FM quality management strategy, policies, plans and procedures)
S5:
Develop and implement FM strategy and policy for a portfolio of FM services (analyse internal & external environment; ensure policies are ethical, sustainable and aligned with the strategy; evaluate effectiveness of FM stakeholder arrangements)
S6:
Apply change and programme management techniques in an FM context (scope need for change; assess strategic impact of change; develop change management plans; evaluate effectiveness of change)
S7:
Develop and evaluate FM business continuity plans (BCP) (scope and role of FM in BCP; test & evaluate effectiveness of BCP plans)
S8:
Lead and develop the FM workforce to manage assets and deliver services (manage teams to achieve FM objectives; evaluate personal effectiveness; plan & resource teams)
S9:
Develop and implement FM operational business plans and budgets (evaluate commercial impact of decisions; analyse implications of improvements; address FM function budget variances)
S10:
Procure FM-related goods and services and manage FM supplier and/or contract performance, driving through efficiency and value for money in the supply chain (evaluate effectiveness of procurement arrangements; evaluate supplier proposals; agree contracts; monitor contracts; manage supplier performance)
S11:
Develop and evaluate a Corporate Social Responsibility (CSR) plan aligned with the corporate FM strategy (evaluate social, economic, environmental & ethical responsibilities; implement & evaluate CSR plan; promote CSR activities; encourage innovation in CSR in FM function)
Technical Educational Products
- ST0410: Senior and head of facilities management (integrated degree) (Level 6) Approved for delivery
- Reference:
- OCC0410
- Status:
- Approved occupation
- Average (median) salary:
- £38,367 per year
- SOC 2020 code:
- 1251 Property, housing and estate managers
- SOC 2020 sub unit groups:
- 1251/01 Facilities managers
B1:
Work in partnership with others for the common good
B2:
Anticipating and responding to others’ needs and influencing them to enhance performance
B3:
Aim for a higher level of excellence
B4:
Work for the greater good and not sacrifice high standards for immediate gain or personal benefit
B5:
Foster the growth of themselves and others, inspiring them to exceed their personal and professional goal
B6:
Approach work in an orderly way
B7:
Exceed customer expectations and add value
Technical Educational Products
- ST0410: Senior and head of facilities management (integrated degree) (Level 6) Approved for delivery
- Reference:
- OCC0410
- Status:
- Approved occupation
- Average (median) salary:
- £38,367 per year
- SOC 2020 code:
- 1251 Property, housing and estate managers
- SOC 2020 sub unit groups:
- 1251/01 Facilities managers
