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Digital and technology solutions specialist - IT Operations Management Specialist

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Investigating, identifying and implementing technological strategic solutions.

Summary

A Digital & Technology Solutions Specialist maintains digital and technology strategies through technology leadership; investigating, identifying and implementing technological strategic solutions. They direct digital technology provision by studying organisation goals, strategies, and practices and delivering and supporting strategic plans for implementing digital technologies. They are confident, competent and capable individuals able to apply leadership and change management skills to operate in a range of digital and technology related specialist roles.

Typical job titles include

Knowledge, skills and behaviours (KSBs)

K1:

The strategic importance of technology enabled business processes, and how they are designed and managed to determine a firm’s ability to compete effectively;

K2:

The principles of business transformation and how organisations integrate different management functions in the context of technological change;

K3:

The role of leadership in contemporary technology based organisations;

K4:

Own employer’s business objectives and strategy, its position in the market and how own employer adds value to its clients through the services and/or products they provide;

K5:

How to justify the value of technology investments and apply benefits management and realisation;

K6:

How to monitor technology related market trends and research and collect competitive intelligence;

K7:

The personal leadership qualities that are required to establish and maintain an organisations technical reputation.

K8:

The role of leaders as change agents and identify contributors to successful implementation;

K9:

Technology road-mapping concepts and methods and how to apply them;

K10:

The role of learning and talent management in successful business operations

K53:

The principles governing modern approaches to the management of IT enabled operations and the development, management, application and implementation of information systems to support business processes and their impact upon organisations;

K54:

The importance of IT operations within a business for competitiveness and how key aspects of customer service such as quality, cost, delivery and customisation are linked to the type of system adopted;

K55:

The role and function of information technology in supporting operations and supply chain management;

K56:

How the design and management of a firm’s IT enabled processes interact to determine a firm’s cost structure and its ability to compete effectively in terms of non-cost measures such as quality, variety and speed;

K57:

The key issues in the design of IT enabled operations (such as process design and analysis) and in the management of those operations (such as planning, scheduling and optimisation);

K58:

The principles of asset management and support for company IT related hardware and devices.

Technical Educational Products

: ST0482: Digital and technology solutions specialist (integrated degree) - IT Operations Management Specialist (Level 7) Approved for delivery

Reference:: OCC0482F

Status:: Approved occupation

Average (median) salary:: £50,945 per year

SOC 2020 code:: 2132 IT managers

SOC 2020 sub unit groups:
- 2132/02 IT product managers
- 2431/02 Management advisers and consultants
- 2431/99 Management consultants and business analysts n.e.c.

S1:

Identify, document, review and design complex IT enabled business processes that define a set of activities that will accomplish specific organisational goals and provides a systematic approach to improving those processes;

S2:

Design and develop technology roadmaps, implementation strategies and transformation plans focused on digital technologies to achieve improved productivity, functionality and end user experience in an area of technology specialism;

S3:

Deliver workplace transformations through planning and implementing technology based business change programmes including setting objectives, priorities and responsibilities with others in an area of technology specialism;

S4:

Negotiate and agree digital and technology specialism delivery budgets with those with decision-making responsibility;

S5:

Develop and deliver management level presentations which resonate with senior stakeholders, both business and technical;

S6:

Professionally present digital and technology solution specialism plans and solutions in a well-structured business report;

S7:

Demonstrate self-direction and originality in solving problems, and act autonomously in planning and implementing digital and technology solutions specialist tasks at a professional level;

S8:

Be competent at negotiating and closing techniques in a range of interactions and engagements, both with senior internal and external stakeholders;

S9:

Evaluate the significance of human factors to leadership in the effective implementation and management of technology enabled business processes;

S10:

Develop own leadership style and professional values that contributes to building high performing teams;

S11:

Apply broader technical knowledge combined with an understanding of the business context, and how it is changing, to deliver to the company’s business strategy;

S12:

Demonstrate effective technology leadership and change management skills for managing technology driven change and continuous improvement;

S13:

Create and implement innovative technological strategies to support the development of new products, processes and services that align with the company’s business strategy, and develop and communicate compelling business proposals to support these.

S56:

Take responsibility for the availability, performance and resilience of all business IT systems including core admin and business platforms, web applications and related interfaces and support services and the operational maintenance of servers, storage and other technical back-office elements;

S57:

Design and implement short and long-term strategic plans to ensure the IT infrastructure and services capacity and capability meets existing and future requirements;

S58:

Manage the transition and maintenance of new or updated solutions or other changes into the live operations environments, this includes scheduled installation of software updates, backups and patches to development and production systems;

S59:

Review and develop the organisation’s procedures for monitoring and measuring the performance of IT operations and produce and maintain detailed documentation on operational IT systems, processes and procedures;

S60:

Ensure that IT systems are compliant with information governance, regulatory and mandatory requirements and standards including local inventory maintenance and software license management;

S61:

Manage 3rd party IT systems and services and business applications line with the IT strategy, ensuring that their availability and performance meets the firm's current and future requirements including responsibility for IT vendor, contract and outsourcing management.

Technical Educational Products

: ST0482: Digital and technology solutions specialist (integrated degree) - IT Operations Management Specialist (Level 7) Approved for delivery

Reference:: OCC0482F

Status:: Approved occupation

Average (median) salary:: £50,945 per year

SOC 2020 code:: 2132 IT managers

SOC 2020 sub unit groups:
- 2132/02 IT product managers
- 2431/02 Management advisers and consultants
- 2431/99 Management consultants and business analysts n.e.c.

B1:

Inspire and motivate others to deliver excellent technical solutions and outcomes

B2:

Establish high levels of performance in digital and technology solutions activities

B3:

Be results and outcomes driven to achieve high key performance outcomes for digital and technology solutions objectives

B4:

Promote a high level of cooperation between own work group and other groups to establish a technology change led culture

B5:

Develop and support others in developing an appropriate balance of leadership and technical skills

B6:

Create strong positive relationships with team members to produce high performing technical teams

Technical Educational Products

: ST0482: Digital and technology solutions specialist (integrated degree) - IT Operations Management Specialist (Level 7) Approved for delivery

Reference:: OCC0482F

Status:: Approved occupation

Average (median) salary:: £50,945 per year

SOC 2020 code:: 2132 IT managers

SOC 2020 sub unit groups:
- 2132/02 IT product managers
- 2431/02 Management advisers and consultants
- 2431/99 Management consultants and business analysts n.e.c.