Construction and the built environment
Facilities manager
Making sure that buildings and their services meet the needs of the people that work in them.
Summary
This occupation is found in various sectors and organisations, such as professional facilities management companies, property management companies, construction, hospitals, schools, colleges, and universities. A facilities manager may work directly for the company whose services they manage, or they may work for an organisation that provides these services to various businesses.
The broad purpose of the occupation is to be responsible for the maintenance and security of buildings and services. Their work ensures that the environment meets the needs of the people working within it. They manage tasks like overseeing building projects, renovations, or refurbishments, managing general upkeep and maintenance, ensuring that facilities meet regulations and environmental, health, and security standards. The exact duties of a facilities manager can depend on the organisation and industry.
In their daily work, an employee in this occupation interacts with various departments within an organisation to understand their specific needs and requirements. They also collaborate with external stakeholders such as suppliers, service providers, and regulatory bodies to ensure that the facilities meet industry standards and regulations. They also address maintenance, manage complaints, and ensure a comfortable working environment. They work closely with skilled professionals like maintenance technicians, electricians, and plumbers for repairs, inspections, and preventive maintenance.
Facilities managers manage facilities by collaborating with external contractors for services like cleaning, landscaping, security, and equipment maintenance. They maintain and upgrade technology infrastructure, coordinate with health and safety officers, and collaborate with architects, engineers, and designers for renovations or construction. They may also interact with environmental agencies to address sustainability initiatives and comply with regulations.
An employee in this occupation will be responsible for ensuring a safe, secure, and comfortable working environment for properties, assets, and services, ensuring compliance with health and safety regulations. They supervise and negotiate contracts with service providers for security, parking, cleaning, catering, and technology, ensuring they meet the organisation's needs and budget.
A facilities manager is responsible for overseeing renovations, updates, and improvements in office space layout, equipment, and infrastructure. They also inspect facilities to ensure compliance with safety regulations, such as the building safety act and fire regulations.
A facilities manager oversees staff in cleaning, maintenance, grounds, and security, advising organisations on improving efficiency and cost-effectiveness of facilities through optimisation of energy usage, space utilisation, and maintenance schedules. They ensure well-maintained facilities through planned schedules and reactive maintenance issues.
Typical job titles include
- Building manager | Estates manager | Facilities management contract manager | Facilities manager | Maintenance manager | Operations manager | Property services manager
Knowledge, skills and behaviours (KSBs)
K1:
Health and safety regulations, standards and guidance, relevance to the occupation and responsibilities.
K2:
Strategies for identifying and managing risk.
K3:
Regulations and legislation that impact the sector.
K4:
Current sustainable practices and developments in the sector.
K5:
Waste management strategies.
K6:
Principles of facilities project management.
K7:
Change management principles and techniques.
K8:
Business continuity planning principles and techniques.
K9:
Business operation considerations: efficiency, customer satisfaction, competitiveness and ethical issues.
K10:
Standard operating procedures (SOP).
K11:
Continuous improvement techniques.
K12:
Principles of property ownership.
K13:
Property asset management techniques.
K14:
Fundamental concepts of building design; the features of building, fabric, structures and components. Sustainability of building design.
K15:
Building maintenance principles: reactive and planned activities.
K16:
Finance and budgeting techniques: Cost centres, devolved budgets, budgeting techniques, budget cycles, levels of authority, cost control.
K17:
Resource management requirements and techniques.
K18:
Quality assurance procedures and monitoring processes.
K19:
Leadership and management techniques: Customer relationship management, negotiating, influencing, networking, commercial awareness, conflict management and assertiveness.
K20:
Organisational objectives, requirements and value; Service Level Agreements (SLAs) and Key performance indicators (KPI’s).
K21:
Types, quality, and ethical data analysis techniques.
K22:
Methods of delivering, receiving and using feedback to improve the quality of business products and services.
K23:
Problem solving techniques, diagnostics and root cause analysis.
K24:
The organisational and sector digital toolkits and systems. General Data Protection Regulation (GDPR) and cyber security.
K25:
Communication techniques: verbal and written.
K26:
Principles of equity, diversity, and inclusion in the workplace. Unconscious bias.
K27:
Personal wellbeing and mental health awareness.
K28:
Continuing professional development: planned and unplanned and recording methods.
K29:
Research techniques.
Technical Educational Products
- ST0484: Facilities manager (Level 4) Approved for delivery
- Reference:
- OCC0484
- Status:
Approved occupation
- Average (median) salary:
- £38,367 per year
- SOC 2020 code:
- 1251 Property, housing and estate managers
- SOC 2020 sub unit groups:
- 1251/01 Facilities managers
S1:
Comply with and manage health and safety procedures in line with regulations, standards, and guidance.
S2:
Develop and apply hazard and risk identification and risk management systems and culture.
S3:
Comply with sector regulations and legislation.
S4:
Develop and apply sustainable practices and developments.
S5:
Apply and manage waste management strategies.
S6:
Apply facilities project management techniques.
S7:
Apply change management techniques.
S8:
Apply business continuity planning techniques.
S9:
Apply business operation considerations.
S10:
Apply and manage standard operating procedures (SOPs).
S11:
Apply continuous improvement techniques. Make recommendations for improvement.
S12:
Apply property and asset management techniques.
S13:
Manage building maintenance activities, for example plans, site inspections or audits
S14:
Apply techniques in the management of budgets within department financing and budget.
S15:
Manage resource requirements.
S16:
Apply quality assurance procedures and monitoring processes.
S17:
Manage stakeholders. For example, contractors, consultants, suppliers, end users.
S18:
Manage and comply with organisational objectives, requirements and value including Service Level Agreements (SLAs) and Key performance indicators (KPI’s).
S19:
Analyse and report different types of data according to its qualities.
S20:
Use feedback to improve the quality of the business products and services.
S21:
Apply problem solving techniques, identifying issues. Propose solutions to problems.
S22:
Monitor, manage and report organisational and sector information technology and digital systems. Comply with General Data Protection Regulation (GDPR) and cyber security.
S23:
Communicate verbally and in writing with others for example, colleagues, contractors and stakeholders.
S24:
Apply policies and practices to support equity, diversity and inclusion.
S25:
Plan and undertake Continued Professional Development (CPD) to meet personal and organisational development. Evaluate CPD outcomes against any plans made.
S26:
Undertake research.
Technical Educational Products
- ST0484: Facilities manager (Level 4) Approved for delivery
- Reference:
- OCC0484
- Status:
- Approved occupation
- Average (median) salary:
- £38,367 per year
- SOC 2020 code:
- 1251 Property, housing and estate managers
- SOC 2020 sub unit groups:
- 1251/01 Facilities managers
B1:
Takes personal responsibility for and promotes for health, safety and welfare.
B2:
Act ethically.
B3:
Promote equity, diversity and inclusivity in the workplace.
B4:
Take responsibility for the quality of work.
B5:
Respond and adapt to work demands and situations.
B6:
Committed to maintaining and enhancing competence of self through Continued Professional Development (CPD).
Technical Educational Products
- ST0484: Facilities manager (Level 4) Approved for delivery
- Reference:
- OCC0484
- Status:
- Approved occupation
- Average (median) salary:
- £38,367 per year
- SOC 2020 code:
- 1251 Property, housing and estate managers
- SOC 2020 sub unit groups:
- 1251/01 Facilities managers
