Transport and logistics
Transport and warehouse operations supervisor - Warehouse Operations Supervisor
Manage the day to day operations involved in supply chain.
Summary
This occupation is found in the Transport and Warehousing sector. It is found across a range of different types of organisations and employers such as hauliers, storage and warehouse operators, couriers, retailers and utilities.
The broad purpose of the occupation is to manage the day to day operations involved in supply chain, ensuring activity, personnel and/or vehicles meet customer expectations along with regulatory and legal requirements. The standard allows you to specialise in one of two areas; the transport supervisor ensures the safe and compliant utilisation of all drivers and equipment whilst the warehouse supervisor ensures the provision of a professional incoming goods, storage and dispatch service to customers.
In their daily work, an employee in this occupation interacts with a range of stakeholders across a number of organisations and professions. Both Transport and Warehousing Supervisors would lead a team which would vary in size depending on the organisation and have regular engagement with external customers and third party agents. In larger organisations the roles would have regular communication with internal functions such as Accounts and HR. In smaller organisations both Transport and Warehousing Supervisors may carry out some of the everyday tasks accounting and human resource activities. A Transport Supervisor would also have contact with various regulators and enforcement organisations.
At this level Transport and Warehouse Supervisors are integral to successful daily operations in a fast paced and varied environment.
An employee in this occupation will be responsible for applying their knowledge and expertise to managing their own work with a high level of autonomy and leading a team to effectively and efficiently deliver departmental and organisational objectives. Transport and Warehouse supervisors have to keep up to date with recent transport regulations and legislation as well as having an awareness of best practice transport and warehousing operations to ensure compliant, secure and safe working within the organisations policy and procedures.
Transport and Warehouse Supervisors specialise in either transport operations or warehouse operations however there are many shared skills across both of these specialities. This Apprenticeship Occupational Standard takes a core and options approach. All apprentices will complete the core and must select the one most appropriate option to their role from the transport or warehouse supervisor route.
Typical job titles include
- Depot supervisor | Hub Supervisor | Senior Warehouse Operative | Traffic Planners | Transport Coordinator | Transport Manager | Transport Supervisor | Warehouse Manager | Warehouse Supervisor
Knowledge, skills and behaviours (KSBs)
K1:
Recruitment and selection process and practice including working with inhouse and external resourcing teams.
K2:
How to review staff performance including appraisals, performance development reviews (PDR), work allocation, skill gaps and training for transport/ warehouse team members
K3:
Factors that affect workplace efficiency and how these can be managed
K4:
Organisational and individual KPIs and strategies for meeting these.
K5:
People management policies complaint with ACAS. For example disciplinary and grievance processes
K6:
Organisational procedures for delivering customer service, managing customer accounts, information and quotations
K8:
Rules and best practice guidance for sector specific operations e.g. International carriage of dangerous goods by road (ADR), Dangerous Goods Safety Advisor (DGSA), Livestock, Perishable items, Ministry of Defence (MOD).
K9:
The application of Health and Safety regulations in transport and warehousing operations.
K11:
Environmental impact of transport and warehousing operations i.e. telematics, Clear Air Zones compliance, recycling
K12:
IT systems and tools used to manage transport and warehouse operations
K14:
The role of the health and safety executive and the driver and vehicle licensing agency within your organisation including anti-smuggling and security controls
K16:
Anti-smuggling, immigration and security controls
K18:
Driver testing and licensing in relation to categories of driving entitlement, vocational training requirements including Driver Certificate of Professional Competence
K21:
Vehicle maintenance requirements including scheduling and record keeping
K23:
The goods in process; receipt of goods to organisational standards, returned goods, disposal of goods and resale of goods
K24:
Stowing procedures to nominated warehouse locations
K25:
Procedures to dispose of and resell goods through secondary markets
K26:
Picking schedules and dispatch times
K27:
Warehouse dispatch processes
K28:
Stock management processes and procedures
K29:
Correct loading procedures for goods and safe transport weight limits
K30:
Legislation and ways to keep the premises within the current Health and Safety Executive guidelines
K31:
Service and maintenance requirements for Mechanical Handling Equipment (MHE) and Lifting Operations and Lifting Equipment Regulations (LOLER)
K32:
Procedures for direct orders or special orders that are not part of standard stock lines
Technical Educational Products
- ST0647: Transport and warehouse operations supervisor - Warehouse Operations Supervisor (Level 3) Approved for delivery
- Reference:
- OCC0647B
- Status:
Approved occupation
- Average (median) salary:
- £24,889 per year
- SOC 2020 code:
- 9252 Warehouse operatives
- SOC 2020 sub unit groups:
- 9252/00 Warehouse operatives
S1:
Allocate and monitor work and set objectives including continual professional development (CPD), for transport/ warehouse team members.
S2:
Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations
S3:
Complete performance development reviews (PDR)/ staff appraisals for transport/ warehouse team members
S4:
Plan training to meet the requirements of the business and the team members including where required, Driver Certificate of Professional Competence and Material/Mechanical Handling Equipment requirements
S5:
Achieve KPI’s and targets set for the transport/ warehouse team and individuals within the transport/ warehouse team
S6:
Carry out disciplinary and manage grievances as per organisational guidelines
S7:
Lead team and departmental communications and meetings
S12:
Carry out risk assessments appropriate to work environment in accordance with the Health and Safety Executive
S13:
Plan, organise and evaluate vehicle and warehouse maintenance schedules for compliance with the DVSA ‘Guide to Maintaining Roadworthiness’ or other Approved Codes of Practice (ACOP)
S14:
use IT equipment and systems for the role such as telematics or warehouse management systems
S15:
plan and review warehouse compliance and efficiencies; labour, placement, schedules, resources to inform improvements, including inbound and outbound goods
S16:
ensure the security of the transport, warehouse and goods in line with organisational policies
S17:
Review and measure the performance of warehouse operations to inform improvements to safe operating processes and systems; i.e. picking, stowing, dispatch
S18:
lead and review the process for returned, damaged goods, customer bespoke and direct orders
S19:
Supervise loading to ensure correct procedures are used
S20:
communicate with internal and external customers using various communication methods
S21:
identify and propose innovative business improvements
Technical Educational Products
- ST0647: Transport and warehouse operations supervisor - Warehouse Operations Supervisor (Level 3) Approved for delivery
- Reference:
- OCC0647B
- Status:
- Approved occupation
- Average (median) salary:
- £24,889 per year
- SOC 2020 code:
- 9252 Warehouse operatives
- SOC 2020 sub unit groups:
- 9252/00 Warehouse operatives
B1:
Demonstrate the organisations values to promote and enhance brand reputation.
B2:
demonstrate ownership and responsibility for their own safety and that of others
B3:
Take ownership for your own performance and training committing to self-improvement. Keeping up to date with industry developments.
B4:
positive attitude and approach to their work even when priorities and working patterns change
B5:
use own initiative when needed to ensure that employer needs and expectations are met
B6:
treat team, customers and other stakeholders with respect
B7:
approachable and open to change
B8:
professional approach - constructively manage difficult situations with colleagues, always striving to achieve the best outcome for the organisation and wider team
B9:
Treat equipment and technology responsibly and with respect
Technical Educational Products
- ST0647: Transport and warehouse operations supervisor - Warehouse Operations Supervisor (Level 3) Approved for delivery
- Reference:
- OCC0647B
- Status:
- Approved occupation
- Average (median) salary:
- £24,889 per year
- SOC 2020 code:
- 9252 Warehouse operatives
- SOC 2020 sub unit groups:
- 9252/00 Warehouse operatives
