Engineering and manufacturing

Water network operative - Waste water network operative

Construct, maintain and repair water network infrastructure, to provide a reliable supply/service to domestic, commercial and industrial users.

Summary

This occupation is found in the utilities sector, in clean water and waste water industries. Water network operatives typically work in only one of the water industries, although some multi-utility workers may work across both. They work for utility owners, operators or contractors, ranging in size from small to large companies.

This is a core and options apprenticeship standard. Apprentices will need to complete the core and one option:
1. Clean water network operative.
2. Waste water network operative.

The broad purpose of the occupation is to construct, maintain and repair water network infrastructure, to provide a reliable service to domestic, commercial and industrial users. Clean water infrastructure includes mains pipes, water supply pipes, stop taps, fire hydrants and sluice valves for clean water operations; and in waste water operations: drains and sewers, chambers, interceptors, flow control devices and storage tanks. In both occupations the work is both planned - construction and maintenance, and reactive - repairs and emergencies. They ensure the site is safe for work, which may include traffic management and control, complete site excavation and restore the site to a safe condition. They use a range of powered equipment and hand tools, for example diggers.

Depending on the work required, they may spend the day at one site or work across a number of sites. Work locations may include new build sites, public highways or domestic properties. They are required to work in all weather conditions. They may need to work shifts, standby and unsociable hours.

In their daily work, an employee in this occupation interacts with colleagues, such as managers, network technicians and engineers, delivery drivers, reinstatement teams and administration staff. They usually work in a small team - typically with one or two other operatives, responsible for their own work, reporting to managers but not under direct supervision. On a site they may also interact with site agents and other trades. They will communicate with customers regarding work that is being undertaken and in some situations the general public. They may also liaise with personnel from statutory authorities, such as the Highways Authority, local authorities and the Environment Agency. When working in emergency situations, they may liaise with emergency services personnel.

An employee in this occupation will be responsible for completing work to the required standard, following procedures and ensuring Health and Safety and regulatory compliance, for example with the Drinking Water Inspectorate, The Water Services Regulation Authority (OFWAT) and Environment Agency etc; failure to do so could have serious consequences for self, public health and the environment. Recording and reporting on work completed is an important part of the job, which may include completion of paperwork or computerised records, drawings and providing site photographs. They are expected to present a professional image of the company. They are responsible for ensuring their tools and equipment are fit for use, correctly stored and maintained. Depending on their level of experience, they may be responsible for leading the team.

Water network operatives need to be qualified and on the Street Works Register. Typically, a driving license will be required as they may be expected to drive to their place of work, using a company vehicle. In addition, clean water network operatives must hold a Water Hygiene Card. Some water network operatives may require a CSCS (Construction Skills Certification Scheme) Card or SHEA (Safety, Health and Environmental Awareness) Water Passport Card.

Typical job titles include

Knowledge, skills and behaviours (KSBs)

K1:

Health and safety practice: risk assessments and safe systems of work, permits to work, working in confined spaces, Personal Protective Equipment (PPE), manual handling.

K2:

Health and safety regulations and procedures: Health and Safety at Work Act 1974, New Roads and Street Works Act 1991, Working at Heights, Provision and Use of Work Equipment Regulations (PUWER), Control of Substances Hazardous to Health (COSHH), Lifting Operations Lifting Equipment Regulations (LOLER), first aid, fire safety.

K3:

Types and uses of asbestos and where they may come into contact; safe work practices, control measures, and protective equipment needed to undertake asbestos mains work.

K4:

Pollution; the risks and consequences of pollution incidents on people and the environment. Including types of pollution, control measures, light, noise, smells, spills, and waste.

K5:

Environmental and sustainability regulations and guidance, including the Environmental Protection Act and hazardous waste regulation. The environmental impact of clean and waste water operations.

K6:

Policies and procedures for escalating environmental and pollution incidents.

K7:

Identify utility assets on maps or drawings.

K8:

Principles and processes that underpin the locating of utility network assets; health and safety guidance on avoiding damage to underground utility services.

K9:

Pre and post use checks, operation, maintenance, and storage requirements, for utility network operations equipment and tools including utility location equipment.

K10:

Gas detection equipment.

K11:

Principles of traffic management control and safe working practices when working on the highway and on site.

K12:

Trench support systems and when to use them. Including sheeting, mechanical sheeting, lightweight and proprietary systems.

K13:

Requirements for the backfill and reinstatement of road and pavement surfaces after water network construction or repair.

K14:

Excavation techniques: open cut, moling, vacuum extraction.

K15:

Pipe cutting techniques.

K16:

Escalation procedures for emergency situations, including emergency services, highways authorities, local authorities, Environment Agency, and utility companies.

K17:

Roles and responsibilities of industry stakeholders, including: Drinking Water Inspectorate, The Water Services Regulation Authority (OFWAT), Consumer Council for Water, Environment Agency, and DEFRA.

K18:

Ethical business practices, including Customer Experience Measure (CMEX), Regulatory and Legislative Performance Measures, Guaranteed Standards Scheme (GSS) and Director General (DG) in response to written complaints (DG7).

K19:

Reporting channels; limits of authority.

K20:

Verbal communication techniques – giving and receiving information using industry terminology. Matching style to audience.

K21:

Written communication techniques and documentation requirements including job sheets.

K22:

Equity, diversity and inclusion considerations in the workplace.

K23:

Information technology and digital: email, equipment digital interfaces, management information systems. General Data Protection Regulation (GDPR). Cyber security.

K24:

Work organisation and time management techniques.

K25:

Team working principles.

K26:

Standard operating procedures (SOP).

K42:

Procedures for the construction and connection of waste water network assets, including sewers, drains, and combined sewer overflows.

K43:

Procedures for repairs in waste water.

K44:

Procedures for dealing with contamination and pollution.

K45:

Principles of working with asbestos in the waste water network.

K46:

Personal hygiene measures.

K47:

The operating principles of sewerage pumps and pumping stations and their impact on the network.

K48:

Pumping stations - lock off and isolation procedures for pumps.

K49:

Preparations needed for a no dig team.

K50:

Principles of wastewater flows.

Technical Educational Products

ST0898
ST0898: Water network operative - Waste water network operative (Level 2) Approved for delivery
Reference:
OCC0898B
Status:
Approved occupation imageApproved occupation
Average (median) salary:
£32,351 per year
SOC 2020 code:
8134 Water and sewerage plant operatives
  • SOC 2020 sub unit groups:
    • 8134/01 Water and sewerage distribution operatives
    • 8159/07 Drainage operatives
    • 8159/09 Pipe layers (excludes pipe fitters)
    • 8159/99 Construction operatives n.e.c.
S1:

Identify hazards and implement controls to reduce risks to people and the environment.

S2:

Comply with a safe system of work, including permits, work and engineering instructions.

S3:

Identify and organise resources.

S4:

Comply with workplace health, safety and environmental policy and practice; use of Personal Protective Equipment (PPE) and safety equipment.

S5:

Follow procedures for signing, lighting and guarding as well as public and pedestrian segregation and escalate issues if required.

S6:

Identify, locate and avoid damage to underground utility services.

S7:

Carry out safe excavation practices for utility network services.

S8:

Monitor and maintain site conditions; good housekeeping.

S9:

Select, check and operate equipment and tools; report faults if required.

S10:

Maintain and store equipment and tools, for example charge batteries, clean equipment, grease machines, re-fuel.

S11:

Communicate with others verbally for example, internal and external customers, colleagues and managers.

S12:

Use gas detection equipment.

S13:

Communicate in writing with others and record task information, for example, job sheets.

S14:

Follow standard operating procedures (SOP).

S15:

Use information technology and digital systems. Comply with GDPR and cyber security.

S16:

Carry out learning and development activities.

S17:

Organise and prioritise own work.

S18:

Apply equity, diversity and inclusion rules.

S19:

Apply team working principles.

S20:

Carry out pipe cutting.

S33:

Install or replace waste water assets.

S34:

Replace and join materials by flexible seals, for example band seals on waste water services.

S35:

Prepare the site for a no dig team.

S36:

Carry out excavation and shoring of deep excavations.

S37:

Repair waste water network assets.

S38:

Use mitigation methods to maintain flow, for example using pumps, stopping or diverting.

S39:

Identify and solve common issues within the waste water network.

S40:

Decontaminate equipment, tooling and PPE.

Technical Educational Products

ST0898 image
ST0898: Water network operative - Waste water network operative (Level 2) Approved for delivery
Reference:
OCC0898B
Status:
Approved occupation imageApproved occupation
Average (median) salary:
£32,351 per year
SOC 2020 code:
8134 Water and sewerage plant operatives
  • SOC 2020 sub unit groups:
    • 8134/01 Water and sewerage distribution operatives
    • 8159/07 Drainage operatives
    • 8159/09 Pipe layers (excludes pipe fitters)
    • 8159/99 Construction operatives n.e.c.
B1:

Put health and safety first.

B2:

Take ownership of given work.

B3:

Team-focus to meet work goals.

B4:

Support an inclusive workplace for example, respectful of different views.

B5:

Seek learning and development opportunities.

B6:

Consider the impact on the environment when using resources and carrying out work.

Technical Educational Products

ST0898 image
ST0898: Water network operative - Waste water network operative (Level 2) Approved for delivery
Reference:
OCC0898B
Status:
Approved occupation imageApproved occupation
Average (median) salary:
£32,351 per year
SOC 2020 code:
8134 Water and sewerage plant operatives
  • SOC 2020 sub unit groups:
    • 8134/01 Water and sewerage distribution operatives
    • 8159/07 Drainage operatives
    • 8159/09 Pipe layers (excludes pipe fitters)
    • 8159/99 Construction operatives n.e.c.