Apprentice Service Advisor

Stoneacre Motor Group

Apprenticeship summary

This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor working within the parts and service departments within the service centre.
Stoneacre is a unique automotive company having its own regulated Ofsted training Academy.

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Closing date: July 31, 2024

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Total hours per week:
Expected duration (weeks):
Positions (available):
Date posted:
March 1, 2024
Possible start date:
August 1, 2024
Apprenticeship level:


  • Advise customers about necessary Service / Parts for routine maintenance / repairs
  • Answer telephone queries and respond to customers’ needs
  • Collect data from customers to facilitate and qualify the customer service or repair requirements
  • Prepare repair order documents including pricing up parts required
  • Deal with queries and complaints in a professional manner
  • Demonstrate consistent good customer service
  • Level 2 Customer Service Practitioner, including Functional Skills if required
  • At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes
  • You can progress throughout the company to management level and beyond


Stoneacre Motor Group

Stoneacre Motor Group is one of the UK's fastest growing and most successful car dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.


Training Provider:


Apprenticeship standard:

Customer service practitioner (level 2)