Business Administration Apprentice

Office administration

• Liaise with learners/ parents and respond to general enquires
• Manage cancellations and transfers
• Check up on payment status, and chase outstanding balances
• Collate any registration paperwork
• Assist learners when they are on site
• Assist with SEN issues where required
• Deal with any follow up contact with students
• Address problems and troubleshoot accordingly
• For residential learners, to be present at the accommodation provider to bring them to BioGrad Education (typically, Monday mornings)
• Have close communication with the DofE (Duke of Edinburgh) administrator to see whether evening activities or weekend courses need to be covered
• Working on DofE administrative tasks, reporting and promoting courses and activities via opportunity finder
• Ensure registers and relative paperwork is ready for teaching staff
• Speaking with lecturers/teachers about learner SEN provision if required
• Responsibility for the student services reception area and student breakout room ensuring a clean space for students
• Ensuring all learners are present for the course, identifying any learners who have not shown and contacting them to understand why they have not attended that day/week
• Check to see that lecturers/ teachers have completed their registers
• Having good working knowledge of MS office

Safeguarding

• Working with the Safeguarding Lead and DSL to ensure safeguarding is carried out across the whole of BioGrad Education

• Ensuring all safeguarding policies have been read and understood

General

• Promoting British Values
• To participate in all necessary training
• To embrace Diversity and Equality
• Willingness to be flexible in working occasional weekends

Health and Safety

• Report any near misses at Liverpool Science Park of Accommodation premises to Head of Education
• Adhere to the health and safety policy

• Apprentices will work towards the Level 3 Business Administrator standard with The City of Liverpool College on a blended training model, including some workshop sessions at the College and work-based learning
• Apprentices without maths and English will also attend the College to work towards Level 2 Functional Skills

• Successful completion of this apprenticeship may lead to a full-time position with BioGrad