Business Administration Apprentice

RWH MANAGEMENTLTD

Apprenticeship summary

Kickstart your career with us! Based primarily at Ropewalks Hotel in Liverpool, you’ll support departments with admin tasks and customer service, ensuring smooth operations and great guest experiences. Includes work across our other vibrant event venues. We’re looking for a motivated, communicative team player to join our dynamic hospitality group!

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Closing date: January 15, 2025

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Wage:
£11,648 to £20,820.80 a year
Total hours per week:
35
Expected duration (weeks):
52
Positions (available):
1
Date posted:
December 19, 2024
Possible start date:
February 10, 2025
Apprenticeship level:

Advanced

Office Administration

  • Answering phones and answering enquiries or directing to the relevant department
  • Interacting with clients either on the phone or in person
  • Taking phone messages and communicating them accurately
  • Monitoring email enquiries and sending replies
  • Assisting with restaurant bookings, chasing and collating pre-orders and providing these to the food and beverage team
  • Assisting with the filing of invoices and delivery notes
  • Contacting customers pre-arrival by email and phone to upsell our products and provide customer service
  • Assisting reception on the front desk, checking reservations in and out and providing basic customer service
  • Assisting reservations with the inputting and editing of reservations
  • Preparing meeting rooms by setting up chairs and getting refreshments
  • Taking minutes at the weekly management meeting and sending them out promptly
  • Taking minutes as required for ad hoc meetings
  • Researching rates and products of competitors for analysis by the management team
  • Preparing documents by printing, copying, and binding
  • Managing all printed materials and keeping records of stock levels and highlighting low stock levels
  • Archiving and storing marketing materials – posters, banner, flyer and menus etc.
  • Conduct weekly counts of disposables and make top up orders
  • Ordering office stationery and other supplies
  • Assisting with price checks for food and beverage procurement
  • Collecting and inputting company data
  • Keeping computer databases up to date
  • Providing office support to all departments
  • Collecting and sorting post
  • Assisting with minor technical support
  • Being ready for any other administrative or customer service tasks that are required
  • Apprentices will work towards the Level 3 Business Administrator standard with The City of Liverpool College on a blended training model, including some workshop sessions at the College and work-based learning.

Successful completion of this apprenticeship may lead to a full-time position with Sefton Hospitality Group (RWH Management Ltd.)

Employer

RWH MANAGEMENTLTD

We are a dynamic and vibrant hotel and restaurant group in Liverpool. We have Ropewalks Hotel, a 127 bedroom hotel with lively restaurant Mason’s. At the same venue we also have our cafe bar “Gin or Juice”, with two of our other City Centre outlets just behind - The Clubhouse, an event space for up to 150 dining, and Dicey Reilly’s our Irish bar with a fantastic pub menu. Within the collection we also have smaller hotels on Stanley Street and Sefton Park. This role will be based mainly at Ropewalks Hotel, but will include time working across the group and sites at times.

Training

Training Provider:

THE CITY OF LIVERPOOL COLLEGE

Apprenticeship standard:

Business administrator (level 3)