Business Operations Apprentice

• Supporting the Service / Project Coordination team with scheduling planned and reactive maintenance activities
• Communicating with customers, engineers and suppliers to ensure smooth service delivery
• Assisting with resource planning and operational coordination activities
• Responding to telephone, email and online enquiries in a professional manner
• Maintaining and updating operational systems and records
• Supporting reporting, performance tracking and data analysis
• Assisting with invoice processing and use of accounting systems (Sage)
• Conducting competitor analysis and supporting business improvement activities
• Helping prepare presentations, reports and internal communications
• Supporting sustainability initiatives and operational improvement projects
• Providing general administrative support across the Business Operations team
• Contributing ideas to improve processes and efficiency
• Working collaboratively within the apprentice team, sharing ideas and supporting colleagues
• Supporting cyber security compliance and company accreditation requirements
• Meeting and greeting visitors and providing front-of-house support
• Assisting with ad hoc tasks during busy periods and staff absences

Qualification: Level 3 Business Operations Apprenticeship (progression to Level 4)

Duration: 48 – 60 months (4 – 5 years)

Course Information: https://skillsengland.education.gov.uk/apprenticeships/st0070-v1-0

SURE Solutions will fully support your apprenticeship by covering training costs, providing study time and offering ongoing mentoring throughout the programme.

The apprenticeship begins with a Level 3 Business Operations qualification, providing a strong foundation across multiple business functions. You will then progress onto a Level 4 qualification aligned specifically with business needs and individual development.

Our apprentices are a key part of the future of our business. This role is designed to provide a strong foundation in business operations, enabling you to develop a broad range of skills and experience across multiple departments.

Following successful completion of the apprenticeship, there may be opportunities to progress into a variety of roles depending on business requirements, individual performance and career interests. Potential pathways could include Service Coordination, Operations, Procurement, Customer Service or other business support functions.

We are committed to supporting long-term careers and helping our employees reach their full potential.