Business Support Apprentice
CROSBY HOUSING ASSOCIATION LTD
Apprenticeship summary
This is a key position within the Association. Reporting to the HR & Governance Manager, the post holder will play an important role be supporting the delivery of administrative, communication and engagement functions across the organisation.
Closing date: July 24, 2026
Advanced
Administrative Support
- Enter data into the Housing Management System (SASSHA)
- Document management using MS Office
- Help prepare correspondence, reports and meeting papers
- Order and maintain office supplies
Communication
- Support internal communications such as staff newsletters
- Assist with external communications including tenant newsletters, annual reports and surveys
- Log complaints and compliments in SASSHA
Tenant and Community Engagement
- Help deliver snap surveys and tenant questionnaires
- Support Equality, Diversity and Inclusion (EDI) activities
- Assist with community engagement through the charity shop
Governance and Participation
- Support resident and stakeholder consultation activities
- Help ensure communications are clear, accessible and inclusive
- Identify and share ideas for service improvements
- Work with external organisations as directed by the HR & Governance Manager Housing Management
Support the Housing Team to deliver a courteous, efficient and effective service to customers covering all aspects of the Associations Business, including tenant liaison, general enquiries and communal inspections.
To be determined after apprenticeship is completed.
Employer
CROSBY HOUSING ASSOCIATION LTD
Community Based Housing Association. We are a small, community based housing association operating in South Sefton. We own over 440 properties, mostly located in Seaforth and Waterloo. The Association was formed in 1969 by a group of volunteers committed to changing the appalling housing conditions that faced many local families at the time.
Training
THE LEARNING FOUNDRY LIMITED
Apprenticeship standard:Business administrator (level 3)
