Claims Handler Apprentice

ACORN INSURANCE AND FINANCIAL SERVICES LIMITED

Apprenticeship summary

Are you looking for a career in the financial services sector with a rapidly growing specialist insurance provider? If you do, and you enjoy a fast-paced environment, then this opportunity is for you! Acting as the first point of contact in the claims process, you will provide advice, gather and process information, and monitor progress.

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Closing date: December 6, 2024

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Wage:
£17,270 a year
Total hours per week:
37
Expected duration (weeks):
52
Positions (available):
10
Date posted:
November 7, 2024
Possible start date:
January 6, 2025
Apprenticeship level:

Intermediate

As part of your role, you will:

  • Take calls from clients, providing advice and guidance on the claims process
  • Collect claim information from the client and record it on the Claim Management System
  • Request supporting evidence, where necessary
  • Review the information provided to ensure it complies with the conditions of the client’s insurance policy
  • Liaise with colleagues from other areas of the organisation to ensure that claims are dealt with quickly and efficiently
  • Monitor the progress of the claim and update clients
  • Handle complaints
  • Provide exceptional customer service 
  • Manage the administration associated with the claim, ensuring that the Claim Management System is kept up to date
  • Adhere to the legal requirements, industry regulations and company policies

Your apprenticeship will be delivered at your place of work. You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, participating in group discussions and shadowing colleagues. 

After the apprenticeship, you will be able to move to other roles within the organisation, including Senior Claims Handler and Team Leader. 

Employer

ACORN INSURANCE AND FINANCIAL SERVICES LIMITED

Acorn Insurance is a rapidly expanding business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across the UK. We help more than 50,000 customers a year to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. We will provide full training and continuous coaching throughout your apprenticeship. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Training

Training Provider:

WORKPAYS LIMITED

Apprenticeship standard:

Financial services customer adviser (level 2)