Customer Experience Specialist Service Advisor Apprentice

The role of a Customer Experience Specialist Service Advisor Apprentice expert:

• Understanding your customers and the business
• Developing knowledge of relevant regulations and legislation
• Using appropriate resources and technology to meet the needs of customers
• Keeping up to date with the most recent product information
• Resolving challenges
• Understanding the extended customer journey
• Understanding how to apply different skills and behaviours in various different situations
• Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
• Apply knowledge and skills to find solutions to complex challenges
• Analyse service levels and develop options for improvement

Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice, you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.

Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

• Maintenance, System and Diagnostic Technicians
• Service Team Leader
• Service Manager
• After Sales Manager