Customer service apprenticeship

Oak vale medical centre

Apprenticeship summary

Oakvale medical centre are looking to support an apprentice looking for a career in customer service. Whilst they complete their apprenticeship, the applicant will work within the NHS in a GP surgery assisting our Reception team where they will be able to pick up a variety of skills within customer service.

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Closing date: September 30, 2024

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Wage:
£12,539.67 a year
Total hours per week:
37
Expected duration (weeks):
52
Positions (available):
2
Date posted:
August 30, 2024
Possible start date:
October 1, 2024
Apprenticeship level:

Intermediate

  • Front desk duties
  • Prescriptions requests
  • Scanning of confidential documents
  • Taking telephone queries from patients
  • Appointment booking
  • Completing various tasks sent by GPs/nurses and other clinical staff
  • DH Associates will let you know your training schedule. You will work 9 till 5 in Oakvale 37 hours a week over 12 months. You will be given protected learning time within this to work on your portfolio for the apprenticeship. 
  • A role in customer service and experience in general practice

Employer

Oak vale medical centre

We are a large training general practice with more than 12000 patients based in Liverpool. Established over 80 years ago.

Training

Training Provider:

DAWN HODGE ASSOCIATES LIMITED

Apprenticeship standard:

Customer service practitioner (level 2)