Apprenticeship summary

At JA we’re offering a Customer Support Apprenticeship that give the apprentice a change to build real skills, gain experience, grow confidence from day one. We’re a tech company, all about building software for the contractor payroll and accountancy market. You’ll join a supportive team learning how to handle customer queries, solve problems.

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Closing date: April 30, 2025

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Wage:

£14,722.50 a year

Total hours per week:

37.5

Expected duration (weeks):

52

Positions (available):

1

Date posted:

April 9, 2025

Possible start date:

May 15, 2025

Apprenticeship level:

Advanced

As a Customer Support Apprentice at JA, you’ll spend your week helping clients get the most out of our payroll, accounts and CRM software.

Most of your time will be spent responding to support emails and taking phone calls, guiding users through anything from setting up payroll to understanding reports or managing their contracts in the CRM.

You will work closely with a supportive team, picking up technical knowledge and communication skills as you go, with regular check-ins to help you track your progress.

Each day brings something a little different – sometimes it’s troubleshooting an issue, other times it’s walking someone through a new feature step by step. You’ll also have time for learning and development, whether it’s shadowing a colleague, joining a training session or just building confidence using the software.

Your training plan – A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (15-months including endpoint assessment) All online delivery over teams/zoomplatforms. Topics covered include –

Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your roles and responsibilities
Customer experience
Product and service knowledge
Interpersonal skills
Communication
Dealing with customer conflict and challenge
More training information

Level 3 Customer Service Specialist Apprenticeship Standard.

Full-time position upon successful completion of the apprenticeship.

Employer

JUST ACCOUNTS LTD

All that you need With over 12 years experience, cloud based from day 1, our payroll and accountancy solutions lead the way in making your business compliant, efficient and stress free. We make the complicated easy - your clients will be paid on time every time, while you focus on growing your business. We pride ourselves on the tenure of our team with the average being 6.7 years. A happy team is an effective team - our clients benefit from this. With over 150 years of collective experience we are always on the front foot when it comes to changes in compliance or market conditions. What makes us stand out 99.99997% Uptime For Over 12 Years - We Don't Let You Down Custom Branding - Your Brand At The Forefront The Team That Cares - Customer Service Is The Heartbeat Of Our Business Compliant - Working Closely With All Industry Experts Tailored Data Integration As Standard Across The App User Influenced Roadmap World Class Customer Support - Real People, Real Time And With A Smile

Training

Training Provider:

MBKB LTD

Apprenticeship standard:

Customer service specialist (level 3)