Level 3 Customer Service Apprentice

This role gives you hands‑on experience in customer service and logistics. You’ll support our customers by phone and email, whist learning how we deliver a great customer experience.

You’ll work with different teams throughout the Customer Care function to solve problems, update systems, and keep shipments on track.

You’ll also learn about import/export processes, handle basic cases with guidance, and help improve how the team works.

It’s a great opportunity to build confidence, communication skills, and real-world business experience.

The apprenticeship will use a blend of virtual learning and real life practice. All webinars and meetings with skills coach will be virtual with weekly webinars & assignments. 

Completion of this apprenticeship, you will be eligible to join the Institute of Customer Service as an individual member, at Professional level.

Should you progress your customer service career path beyond your apprenticeship, you may be eligible for further professional membership, including management.